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droid incredible not receiving messages

jarai15
Newbie
‎09-13-2011 12:35 AM

In response to my incredible telling me I had not enough storage space (which I had plenty of space) I factory reseted my droid incredible 1. However, in doing so, I no longer receive text messages. I can send them but I can't receive them. Has anyone encountered this problem and know a solution? 

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KarneDawg3
Enthusiast - Level 2
In response to ALS1022
‎09-17-2011 03:22 AM

Just saw someone post on the HTC forums, in a thread related to this same issue.

 

Ok, I called HTC and they had me go to a website and download something.  Now it works!  Call 1-866-449-8358 from 6a to 1a EST.

So I called that number and spoke with CSR.  She provided the URL for me.  It's a direct link, so it points directly to the file.  According to her, you point your phone's browser to the URL (as opposed to downloading the file to your computer and trying to transfer it over), and your phone will execute the file accordingly.  I haven't tried doing this yet because my girlfriend is at work and has the phone on her person.  But if anybody wants to give it a shot, here ya go:

 

http://dl3.htc.com/misc/inc8049.apk

 

View solution in original post

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sbledso1
Newbie
‎09-13-2011 02:47 AM

I have the same issue of  not receiving messages. Can send but not receiving messages.

 

Please Help..

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sbledso1
Newbie
In response to sbledso1
‎09-13-2011 02:51 AM

droid incredible not receiving messages

 

I forgot to add this is after  OTA Update of 2.3.4

Please Help :smileysad:

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TheSan
Newbie
In response to sbledso1
‎09-14-2011 08:34 AM

I agree - This is the worst piece of crap update ever.  Verizon needs to seriously look at whats going on here.  My girlfriend and I both have INC's, and hers will no longer receive text messages since the Gingerbread update.   Her dialer storage keeps on growing and growing (it's now at 61.29 meg)  I'm assuming the incoming messages are getting stuck in there somehow, and not being relayed to the message app (we've always used handcent, but I've tried deleting that too and just tried to get the regular message app working, but to no avail.)  The dialer storage app no longer has an option to "clear data" since the update either.  I don't really want to reset her phone, because from what I've read, that doesn't even always work.  I have tried everything I can think of - short of smashing the thing.  It's not rooted, and has always been stock since we bought them.  Luckily for now we had WhatsApp installed, so at least we can message each other. 

 

If anyone has ANY ideas - please advise!

 

 

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B33
Legend
In response to TheSan
‎09-14-2011 08:57 AM

Have you guys went in an cleared your Msg's that can sometimes foul things up give it a try. Also hit Menu > settings > Manage applications Then tap All then scroll down down to Messages. Enter then tap Clear Cache / Data an then force close then tap the home.  shut the phone down Via pulling the back cover an then pull the battery then Hold down power button a few seconds then reinstall battery an cover turn it back on then see if your messages will start coming in. Let me know if this works for ya . B33

 

My X is a year Old... But it's still good as Gold ! :smileytongue:

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TheSan
Newbie
In response to B33
‎09-14-2011 09:52 AM

I definitely have on ours...I've wiped everything there is to clear.  Tried clearing data on the messages app, several battery pulls, etc.  Everything seems to be getting sent to the dialer app and it's growing and growing (and not able to clear the data - it's greyed out).  Still no Incoming SMS's (she can send out just fine though..) Verizon better provide a solution to this fast, or they'll be losing a 7+ year customer very soon.  They've obviously released an update that has not had nearly enough testing on their and/or htc's end. 

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budone
Legend
In response to sbledso1
‎09-14-2011 11:07 AM

TheSan and sbledso1 look for a PM. (Yellow env upper right hand corner)

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B33
Legend
In response to budone
‎09-14-2011 11:43 AM

Mine is working Okie Dokie. :smileyvery-happy:

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kmd527
Newbie
In response to budone
‎09-14-2011 02:00 PM

Can you pass on the trick to get this to work?

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bree2609
Newbie
In response to kmd527
‎09-14-2011 02:07 PM

I am having the same issue =( I called Tech Support they said after we recieved the update it messed up the phones and that its a nation wide issue and I just got off the phone with them 10 min ago and they are still working on it 

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RTS
Newbie
In response to bree2609
‎09-14-2011 06:26 PM

Same issue(s) here.. guy at Verizon store just said that they're working on it.... :smileysad: 

 

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budone
Legend
In response to RTS
‎09-14-2011 08:36 PM

Why would it be only one phone type have the issue????

 

Then again, maybe the GB update mucked it up

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bree2609
Newbie
In response to budone
‎09-14-2011 10:15 PM

I have talked with Tech Support twice today and they tell me they are still working to fix the issue. They said that the update that we got which I recieved mine Friday has messed up the phone....mine started with the memory saying it was full when it wasn't and as of yesterday I am unable to recieve text messages... I truely hope they get this fiixed ASAP

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Elitist_Jerk
Contributor - Level 2
In response to bree2609
‎09-15-2011 03:45 AM

go to manage applications

 

clear the data out of facebook/internet/ anything you use a lot

clear the data out of htc.comm.social

 

boom text messages..its a known issue on that device, not sure why you are getting the run around Tech should know this

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acsharpe
Newbie
In response to budone
‎09-15-2011 11:30 AM

I have the same issue of now not receiving texts but am able to send them.  I see where you sent a PM to others with a possible solution.  Can you please send to me as well?  Thanks!

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KarneDawg3
Enthusiast - Level 2
In response to acsharpe
‎09-15-2011 04:24 PM

Same problem here.  With my girlfriend's phone on our Family Plan.  Was updated to Gingerbread about a week ago.  Then 3 days ago she stopped receiving texts altogether, although she can still send them.  She can also make phone calls and receive emails normally... just no receiving of SMS.

 

I've restarted the phone.  Cleared data from programs she doesn't use regularly.  Power cycled it.  Even tried installing Handcent.  Nothing seems to work.

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emotoole5
Newbie
In response to KarneDawg3
‎09-15-2011 07:18 PM

Same for me, just got the storage issue taken care of and now no text messages.  Just cleared the data from all my apps, still nothing.  If you have a solution please help!

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budone
Legend
‎09-14-2011 11:04 AM
jarai15 wrote:

In response to my incredible telling me I had not enough storage space (which I had plenty of space) I factory reseted my droid incredible 1. However, in doing so, I no longer receive text messages. I can send them but I can't receive them. Has anyone encountered this problem and know a solution? 

Look for a PM (Yellow envelope in the upper right hand corner.

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kmd527
Newbie
In response to budone
‎09-14-2011 01:58 PM

Having the same problem, can you help?  I rely on texting at work to communicate with doctors...

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Bimshire
Newbie
In response to kmd527
‎09-22-2011 12:17 AM

I was having the same problem since the upgrade. Verizon wanted to give me a new contract and give me a phone downgrade fo

 

free, or  buy a flip phone for $110.00,  UNTIL MY CONTRACT WAS UP. I REFUSE BOTH, AND ASKED FOR THE

 

MANUFACTURERS NUMBER. NEEDLESS TO SAY,  HTC HAS A FIX FOR THE NO TEXT MESSAGES... EVERYONE PLEASE

 

CALL 1-866-449-8358. THE FIX WORKED, AND I'M NOW RECEIVING MY TEXTS ONCE AGAIN...

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SlimTim93
Newbie
‎09-15-2011 11:14 PM

Someone help me out here, my texts are completely screwd up. I recieved some this morning and now I'm getting nothing. I tried sending one from my dad's phone and I still haven't recieved anything....

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