droid x

[mikejr4017]

i just got my droid x on sunday now it is thursday and it freezes up on me all the time and when i call some budy thay can hear me but i can't hear them. from all the talk about this phone  i think it is junk

[gerio]

Perhaps you are correct. Perhaps your Droid X is junk.

My Droid X is not junk. And perhaps if and when you exchange your junk Droid X for another one, you, too, will have a Droid X that is not junk.

I'm just sayin'...

Geri O

[dbrown216]

When you think about how many of these phones are mass produced it's understandable that every once in a while a bad one will get through. I'm sure Verizon will stand by the product. They always have for me.

[Ambreezy]

If your device experiences a manufacturing defect, you have the following options:

Day 1-30

The device will be replaced at no cost.

Month 2-12

The device will be replaced with a Certified Like-New Replacement at no cost (a like unit or one of comparable quality).
If you have a 1-year contract, you may be eligible for an upgradein month 10.

Month 13+

If you are enrolled in Total Equipment Coverage or Extended Warranty, your device will be replaced with a Certified Like-New Replacement at no cost (a like unit or one of comparable quality).

You may purchase a Certified Pre-Owned Replacement device if you have not purchased a Certified Pre-Owned Replacement device within the past 12 months.

You may purchase a new device at full retail cost.

If you have a 2-year contract, you may be eligible for an upgradein month 20.