dropped calls

[wulf1C]

Has anyone else have the problem with calls being dropped? I get dropped usually after 2 minutes or so. Im on the phone with at least 2-3 bars and the person im talking too has the same. Is it the phone, network, or both?

[djtonic]

Weird...nope.  No issue here.  Are you new to verizon network or have you had no issues with other verizon phones?

also, how do you know you have 2-3 bars when the call is dropped and how do you know the person on the other line does too?  It's possible you had 2 bars when you dialed and then lost coverage.

There is 2 places on my commute to work that i will drop a call every time and then have full bars again literally 1 second later.

hope you figure it out.

dj.

[TheGreatOne]

Try these 2 steps:

• Dial *228 from your verizon phone and press option 2
• Turn off phone and remove battery for a little bit

[wulf1C]

The first thing i do when call is dropped. I check signal strength and i call the person back and they do the same. Im not on the phone often and it happens maybe twice out of ten calls. I am new to verizon switching from tmo. This is my second x and the other did the same thing. First one had problems with gps dropped calls battery life was not good and a few other bugs. I like the service and like the phone very much. Even with these bugs it beats the heck out of tmo. Just wondering if the drop calls was normal.

[wulf1C]

I just tried that, hope it work. Thanks

[zoey903]

I am having several issues with different problems it drops my calls after 6 min and then sometimes it just beeps and boom they are gone . I had my blackberry before the DX and it nevder did tht and talking to same ppl so if you figure it out please share

[mortb]

I haven't had any problems with dropped calls on my Droid X, but I will state, from experience, that some cell phones are great in strong signal strength and will not drop a call. Samsung and LG phones come into mind. Other phones I've had will drop a call at the drop of a hat, a couple of Nokia phones come into mind on that one. However, on the other hand, some cell phone companies, I shall not name any, are horrible in having "dead" areas and calls are dropped like a hot potato. So dropped calls could be the fault of a poorly designed cell phone and/or it could be the fault of the provider. Take a look at the flap given the new IPhone, where the antenna was placed where one normally places their hand to hold the phone to their ear....dropped calls all over the place.

[wulf1C]

I also get the beep just like you discribed. I has another dropped call after i updated my roaming capabilities *228 option 2. Maybe something going on in background causing the problem like maybe its trying to sync something the same time im on a call. Or an app doing something. I didn't install any apps after i got this X and see if i can pinpoint the problem. Its a little annoying, but it's better than the service from another carrier.

[DroidXfan]

I'm having the same problem.  I stopped by the Verizon Wireless store yesterday to see if they could help and about 10 other X customers, including the rep, said they have not had this experience at all.  The rep updated my roaming and said it's possible that I have an app that causing the problem. 

As a test, my husband (using a land line) sent me a text while I was on the phone with him and our call got dropped.  I called him back (on his land line) then I got an email and got dropped again.  I'm not sure what app would be causing the problem but I'll reply back if I find out anything.

[wulf1C]

I still have dopped calls. I had 4 dropped calls in 1 hour. I have not installed any apps and i work with the stock apps the phone came with. I think im going to try a different phone to see if that helps before my 30 days expire which is very soon. I can't think of another phone that can replace the x, love the size of the x. Im at a crossroad. Stay with verizon, stay with the x, or try a different phone. Any phone suggestions?

[Knowledge7]

Is there an issue with the Verizon cell towers in the south eastern portion of the US ?

Reason I ask is because I have two(2) Verizon cell phones and whenever I make or receive a call the calls always drop and there is a tremendous amount of static preventing conversation.

This has just started to happen on the 17 of Sept...before that date my phones were working fine. Also...im not the only one who has a Verizon cell phone experiencing these issues.

any suggestions?

Thank you.

[Mrsbanks418]

I am having a terrible issue with dropped calls and not only that Verizon period, the customer service is beyond horrible. Heres a copy of what I sent to Verizon Customer Service

I need a # to corporate, I have had the most horrible experience with you people and I am getting no where with your customer service department. I switched from Sprint thinking I was going to save $ and you only ended up being more then them. I thought the 50$ unlimited was for any phone you have come to find out after I cancelled my contract with sprint and paid a $300 early termination fee that... you dont provide the unlimited for $50 on smart phones. Then not to mention the calls dropping every five minutes. I spoke to your representative who gave me false information telling me that they will credit my account and refund my $ for a month worth of service which is 94.99 after a tech ticket was put in and answered, I called later that night to see if the credit was on there a supervisor told me that the previous representative didn't note it in the account. I want to speak to someone who can review the phone conversation. I spent my $ I planned on using for my phone bill on other expenses because your customer service representative misinformed me? I am extremeley mad and I want something done about it.

[vzw_customer_support]

Hi Mrsbanks418,

Please keep in mind that this is a peer to peer forum and while our Social Media team monitors all posts it is best to contact us by phone at 800-922-0204 for critical issues that require access to your account such as any billing concerns. Please follow me and send me a direct message including your full name as it appears on your Verizon Wireless bill and your wireless number. I will access your account and reach out to you to address your concerns.

AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/vzwsupport

[B33]

@Mrsbanks 418:  your putting Critical & personal info on here you are going to have to Edit it Out or the Mods will remove it. I put the instruction on how to get a hold of an Employee in a safe Way:   follow to the Next Paige.. Ok b33

[Ann154]

You can be equally helpful by also reporting such posts to the Moderators.

[B33]

Here is the Best Way to get a Hold of a Employee Mam instead of Posting your Personal Credentials::  b33

To get a hold of one of the Wireless Employee that's trying to Assist in helping answer a Question or solve an Issue you Need to Put your Mouse on there Screen Name, Or this Box shown Here when you do that it Brings Up a Bigger Box as you See this slide your Mouse down to were it says Follow Click it. You will see a big blue Bar towards the Bottom that says waiting approval  Meaning the party you want to follow has to Approve to let you follow them. Now Once they give the Approval they will send one back to you An you will see it in the Actions Box Look up just a little it's Red with a Check in it.  Go in there you will see these Three choices Look in your Notifications for new Followers that want to Follow you will have {Accept}  {Reject}  {Ignore}  For your Choices:  To let them follow you an then send a D.M. = Direct Message you will need to Check Accept then you a Can send your Private Messages or Cell phone  Information instead of Posting it on the Main Post were other Eye's can Read it.  Sending a D.M. is Easy,  It's Fast, An It's Safe. B33  

• Action Alerts
• Notifications
• Tasks

   <<< This is the Box you need to put your mouse on to Bring up the Bigger Box an to then Check Fol...