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email not fetching, not sending

DaveInRacine
Newbie
‎06-23-2011 02:44 PM

My yahoo email has worked fine since I got the Droid X last September.  The last email update I received as 6/21 at 5:19 pm.  I've received many emails since then but the Droid has not updated since then and the manual fetch isn't working.  I composed an email and sent it to both my yahoo account and my work email.  Neither account has received it.  I shut down and restarted a couple of times and pulled the battery and restarted.  Email is still not working.

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Cody21
Master - Level 2
‎06-23-2011 03:10 PM

You using the YAHOO Email APP?  I would :

 

- go into SETTINGS / APPLICATIONS / RUNNING - scroll to YAHOO EMAIL and press CLEAR DATA/CACHE  (you MAY get prompted for your LOGIN ID after this).

 

If that doesn't work,

 

1 - go into My Accounts and REMOVE the YAHOO account

2 - Uninstall the APP

3 - Power Reset

4 - download & reinstall the APP

5 - Add YAHOO Account back in

 

Let us know if that works.

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Cody21
Master - Level 2
‎06-23-2011 03:10 PM

You using the YAHOO Email APP?  I would :

 

- go into SETTINGS / APPLICATIONS / RUNNING - scroll to YAHOO EMAIL and press CLEAR DATA/CACHE  (you MAY get prompted for your LOGIN ID after this).

 

If that doesn't work,

 

1 - go into My Accounts and REMOVE the YAHOO account

2 - Uninstall the APP

3 - Power Reset

4 - download & reinstall the APP

5 - Add YAHOO Account back in

 

Let us know if that works.

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DaveInRacine
Newbie
In response to Cody21
‎06-23-2011 03:43 PM

I don't see yahoo in the running services list.  So I removed the account, downloaded the app and it installed, asked for the account info and started up (no phone shutdown).  The emails were retrieved and the app looks like a new version.  Thanks for the suggestions.

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metalliqaz
Newbie
‎06-23-2011 03:50 PM

I also have this problem with the Droid X's email app.  I don't use Yahoo, but the problem seems to be the same.  Even though I set the app to automatically check email every 15 minutes, it never does unless I open up the app and request a sync manually.  We are talking about Motoblur's built-in email.

 

...Motoblur its AWFUL and it should be removed like the malware it is.

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Not applicable
In response to metalliqaz
‎06-27-2011 03:59 PM

Thanks Cody21 for your great suggestions!

 

Metalliqaz, have you tried clearing your cache also? Normally deleting the email account, then clearing cache does resolve issues with emails not coming through. I would also make sure Auto Sync and Background Data are turned on. Go to Settings>Data Enabled>Data Delivery, make sure both features are checked. If either of these are off, that could cause the phone to stop auto-checking for email. 

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