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gMail Sync says "no connection" after 2.0.1 update...?

It appears that something happened after the update... everything is OK aside from gMail showing "no connection" regardless of being on Verizon's network (data) or WiFi... and going to {Menu > Settings > Accounts & Sync > gMail Account > Menu > Sync Now} shows that Calendar and Contacts are OK, but gMail doenst work...

I found another person (or more) over on Motorola talking about it as well.

Talked with Verizon and since I dont have another phone to call on I'm dead in the water... and of course the only way to 'redo' the sync with the gMail account is to reset the phone (the Droid itself told me this).

Ugh - others having the same issue?

-Dustin

Comments

kwisatz

Not sure if this is related, but it appears that when I went to sync with Facebook it states "Sync is currently experiencing problems. It will be back shortly." The sync-icon next to Facebook is in red.

Google sync icon is green, but if I go into it, just shows that contacts and calendar are green but it needs to keep retrying for gMail.

AFguy

Have you tried removing your google account completely from the device, reboot, then add it back, and reboot. Should fix your sync issue.

kwisatz

Unfortunately this is only possible with a hard-reset of the phone... which according to one account I've found online, does not work. So I'm skeptical... if you try to remove the [only] gMail account it tells you that many system functions rely on it and to remove the account requires resetting the phone to factory settings.

Spent two hours with Motorola on the phone and no resolution. Might have to do the reset, but meeting with Verizon in the morning... and calling Motorola as well.

One word: ugh.

AFguy

ughh, that sucks. Sorry you're having the problem. Hope you get it resolved tomorrow with VZW. :smileyhappy:

cdecrist

Has there been any update to the gmail sync problem? My phone will sync with my contacts and calendar without a problem, but i get the message "No Connection" with the gmail app in the Droid. I really liked it, why won't it work? I don't want to hard reset/restore to factory settings because I put lots of time into customizing my phone. From what I hear its a temporary fix and the gmail app fails again. It seems like there were no posts after the 12th. Is there a fix? I have tried everything and it does not work. REALLY BUMMED!!

PPC_Dude

cdecrist wrote:
Has there been any update to the gmail sync problem? My phone will sync with my contacts and calendar without a problem, but i get the message "No Connection" with the gmail app in the Droid. I really liked it, why won't it work? I don't want to hard reset/restore to factory settings because I put lots of time into customizing my phone. From what I hear its a temporary fix and the gmail app fails again. It seems like there were no posts after the 12th. Is there a fix? I have tried everything and it does not work. REALLY BUMMED!!

I know some have, but I have not experienced any problems with my Gmail updating since the update. That said, I did update manually and not OTA. Have you tried a simple battery pull?

cdecrist

HI!
Yes, pulled the battery about 30 times and left it out for as short as a few seconds to as long as a half hour. Tried shutting the phone down and just about every other reference I could find on chat forums in Motorola, Google and verizon wireless. Is it something that is happening on the "cloud"?

PPC_Dude

cdecrist wrote:
HI!
Yes, pulled the battery about 30 times and left it out for as short as a few seconds to as long as a half hour. Tried shutting the phone down and just about every other reference I could find on chat forums in Motorola, Google and verizon wireless. Is it something that is happening on the "cloud"?

Just to be sure... Have you went to Menu > Settings > Accounts & Sync and verified that "Background Data" and "Auto Sync"was checked. Also, from that same screen, select your Gmail account and verify that all three sync items are checked?

cdecrist

HI!

Yes, did all of that. It was flawless until Monday night when it just stopped. Autosync and background data is checked as is sync contacts and sync calendar and sync gmail. when I resync, contacts loads right away, as does calendar but gmail just spins and spins and the date does not change on the sync date and time. When I go to the app, the correct unread email number is there and it changes when I use my computer to open an email or email myself to change the amount of emails in the in box. This is all so strange.

cdecrist

Got this answer from another message board and it worked. I don't know how long it will work for, but here is the posting:

There might be an easier way to fix the problem besides the factory reset. When you go
into the phone settings... go to applications then manage applications. Then you can press
the phones menu button and select the filters option. Change it to display all. Then u can
see gmail and gmail storage in the manage list. Try going to them and clearing their data or
cache. This should clear the temporary data from the gmail app allowing it to get a fresh
clean sync.

This wont fix the problem permanently but its easier than a factory reset.

PPC_Dude

cdecrist wrote:
HI!

Yes, did all of that. It was flawless until Monday night when it just stopped. Autosync and background data is checked as is sync contacts and sync calendar and sync gmail. when I resync, contacts loads right away, as does calendar but gmail just spins and spins and the date does not change on the sync date and time. When I go to the app, the correct unread email number is there and it changes when I use my computer to open an email or email myself to change the amount of emails in the in box. This is all so strange.

Hmmm. It sounds like maybe a database corruption. Maybe try to "Clear Cache" on the gmail app.

Menu > Settings > Applications > Manage Applications > Menu > Filter > All

You can try "Clear Data" on the Gmail Storage app as well.

If neither of those work you could "Clear Data" on the Gmail app itself, which I believe will require you to re-enter all of the account settings, etc. (should completely reset gmail on the phone)

Edit: LOL, I was 5 minutes too late, I am a pretty slow typist. Glad you got it solved though.

fezzik

I was having this issue and turned out there was a problem with the Data servers in Georgia and Tennessee so after a day or so it fixed itself. I also only had my Droid to call out on so I went in to the store and they checked it out and checked the phone. Apparently *228 and then reset helps temporarily when that happens but if they get several calls from an area they start working on it.

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