everytime i try to send/receive a picture message it tells me generic network failure..i tried the soft reset and that didnt work, i called *228 to reprogram the phone and also made sure my software was up to date...what else can i possibly do?!??
Hello kimmyczer,
I can understand what an inconvenience it is not being able to send/receive picture messages. Are you able to send/receive text messages? Are you using the preinstalled messaging application that came on your device or a 3rd party application? If using a 3rd party application, remove this application and retest with the preinstalled one. Are you receiving an error when attempting to send? Have you noticed this happening with only certain contacts or does it happen with everyone?
Keep in mind the maximum file size for picture/video messages varies from device to device. Your device can send/receive a maximum file size of 1200 KB. I recommend you resize the pictures that you’re sending and retest.
I also ask that you make sure you have the latest software update installed on your device. For more information regarding the latest software update you can visit this link. Let us know if you continue to experience difficulties sending/receiving picture messages.
Thanks,
DaisyP_VZW
Follow us on Twitter @VZWSupport
I have updated to the latest software and it still does not work. I use the
messaging service that OS provided in the phone. It happens with any
contact that tries to send me or that I try to send pictures to. Please
help me fix this because it is extremely aggravating. Thank you
Like the moderator said, the file size of the picture could be a factor. If you are trying to send a picture that was taken at the highest resolution, it may be exceeding the file size limit for sending it over the picture messaging service. Also, check to make sure it hasn't been blocked on your account. You need to make sure your phone is able to access the internet as well, since picture messages are sent over the data network. If your phone can't access the internet, it can't send a picture message.
The picture is not too big as it was sent to me by someone with the same
phone as me...and I have internet access...can someone please find me an
answer?
On Jan 20, 2012 9:50 PM, "detroitjames" <community@verizonwireless.com>
