help

[yourgreedyco1]

Hello first I want to say this is a very greedy company even though it cost more then straight talk my daughter wanted that new phone just because new had never had credit before they took her for 400.00 said she would get that back in a year if she made her payments on time well she paid over two hundred almost three hundred for the phone so she was looking up something on here so her boyfriend could get one and he would know how it worked or went to walmart something like that and she seen and felt they took her for over two hundred she could had saved and this being verizon same company she never had it three days and had her old number she had for year and told them she wanted her old number but she was going to save the two hundred dollars plus get her four hundred by going online or walmart and after she got her money back except the four hundred said it would take a few weeks on that after all that she was trying to save they told her she was not allowed to keep her old number verizon owned it and didnt even use it a day through them please can someone help us out who could we get attention with to solve this matter cause now she is without her phone and her number thank you

[gerio · Accepted solution]

And all the people said...

"YIKES!!!"

Okay, then. Once my eyes un-glazed after reading that (i still have a headache, but...), it appears that your daughter bought a phone at the Verizon store, then she found the same phone at Wal-Mart for a cheaper price, and returned the phone to Verizon.

This is where the translation goes awry...sorry, it gets messed up. Something is wrong with these numbers. I think you have gotten confused as to what is actually going on. I don't know how Verizon handles a sales return when a ported number is involved. She got her money back on the phone, but hasn't gotten her deposit back yet. She will eventually get the deposit back. She may have to settle for a new phone number. Right?

I doubt you are going to get an answer to this situation on this forum. Honestly, and please don't be offended, but you haven't made your case very clear. Perhaps, if you, shall we say, present your issue a little more clearly (okay, a LOT more clearly...) to a Verizon store rep, they might be of more help to you.

Good luck. Seriously....

Geri O

[Ann154]

That was one run-on sentence to the extreme.  Periods and Capitalization are our friends.

Good Luck with your issue.

[yourgreedyco1]

She had a phone and a number from straight talk for a year same number, she went to a verizon store and bought one that was suppose to have better service and she liked the way Droid x looked so she bought it, the point of it all is that if she would had checked at walmart or online she would had gotten thesame  phone and same service two hundred plus cheaper same company she had three days to change her mind so they gave her money back because they would not give her the differance at that store although it's the same company further more they said would not give her the phone number said because she had service at the other store for two days, they said she could put it in someone else name but could not give her the number she had all this time, hope that sound alittle better, I have a bad back and don't  type alot either hope this was more clear.

[yourgreedyco1]

I got through to the service dept. thanks

[gerio]

Sorry to gear about your back. Did you get things worked out?

G