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hi, i have a droid incredible 2 and i forgot the passcode to get into the phone.. what do i do to get it unlocked?
marissamae
Newbie
‎07-25-2013 11:58 AM

hi, i have a droid incredible 2 and i forgot the passcode to get into the phone.. what do i do to get it unlocked?

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Re: hi, i have a droid incredible 2 and i forgot the passcode to get into the phone.. what do i do to get it unlocked?
vzw_customer_support
Customer Service Rep
‎07-27-2013 12:08 PM

@marissamae,

Let's get you back into your phone!

If you forgot the passcode for your device it will ask you for your Gmail log in info to reset the passcode, after entering the incorrect passcode a few times.

If you do not have your Gmail account info you will have to hard reset http://vz.to/qp3rQL the device to unlock.

Keep me posted if you need further assistance. 


John_VZW
Please follow us on twitter @VZWSupport

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