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i was watching a youtube video this morning and my phone froze, but the song kept playing. And since then I have been trying to get my phone to come back on for over an hour now.
beccalynn522
Member

I can get it on to the screen but then it freezes again. Sometimes it goes through the start up on repeat. I got it on once to the point where I could unlock it and attempt to use it and it froze again

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Re: i was watching a youtube video this morning and my phone froze, but the song kept playing. And since then I have been trying to get my phone to come back on for over an hour now.
tikibar1
Sr. Leader
Sr. Leader

Try holding the volume down and power buttons simultaneously for 15-20 seconds and see if that helps.

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Re: i was watching a youtube video this morning and my phone froze, but the song kept playing. And since then I have been trying to get my phone to come back on for over an hour now.
beccalynn522
Member

thank you. i tried that and now i have a black screen with a phone picture and a red triangle with an exclamation mark inside it

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Re: i was watching a youtube video this morning and my phone froze, but the song kept playing. And since then I have been trying to get my phone to come back on for over an hour now.
tikibar1
Sr. Leader
Sr. Leader

Pull the battery, wait about 30 seconds, replace the battery, and try powering the phone back up.

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