that more appears your payment method isnt going thru... it should like this if it was in queue for shipping:
If you can check your payment method and it shows no charge for the price of the phone it's not going through. You might have to call and get it resubmitted.
That is exactly what I was afraid of. Thanks for the reply.
I just checked my CC and they never deducted from it. Great...now I guess I'll go to the back of the line and get my device in October or so...
Maybe I should just cancel the order...
call customer service and see if u can have the payment method reran or use an alternate method.. should still keep your spot in the line
Will do, thanks. I've got a meeting to run to right now but will do it in an hour or so. I'll post back my results.
hopefully it's not just a ploy by VZW since I only did a 1 year contract jk VZW!
ok, I finally called consumer sales tonight. I sat on hold for 15 minutes to get a guy that mumbled and could barely be understood. I explained why I was calling and he said "you need sales" and transferred me. I then sat on hold for another 45 minutes and was greeted by a nice lady that was pleasant to talk to and wanted to help. She said that she could not access my order because it was done over the Internet. She did say that she could transfer me to the correct department though. I heard a line start to ring and then a recorded message came on, something about a regional center and "sorry we are closed right now" <click>
I then dialed customer service and hit 0 instead of a menu option. It asked for my reason for calling to which I responded "hung up on by sales". Within 2 minutes I was talking to a customer service rep that was extremely helpful. She was able to pull up my account and order and verify all of the information on it as well as the date/time that I ordered. She then verified that my shipment was pending and that according to the corporate statement, all phones ordered on 7/15 after 2:30pm will ship on 7/23. She also said that my CC would not be charged until the phone actually ships, which is fine with me.
Sooooo....hopefully I'll have my phone in a few days. Shipping on the 23rd I won't have it until at least Monday though... I'm just hoping for the best.
Well I hope mine has shipped then because mine has been charged to my credit card and it is not just a hold put on that amount.Mine was ordered on the 16th.
yea mine has been charged too.. so i dont think the CSR knew what she was talking about
I ordered mine in store on July 18th told I'd have it shipped by the 27th. Well for days now I've been seeing people getting theirs that just ordered them a few days ago and was wondering what the heck was up. I called this morning cause I still haven't gotten any emails even acknowledging my order or a tracking number. The CSR said mine has shipped and will be here tomorrow YAY. I still haven't gotten any info though like tracking but got the number over the phone. When I look at the tracking it says it started in Newark, went to West Chester then back to Newark! I'm probably about equal distance from both of those so I'm not sure why they just couldn't deliver it instead of playing hot potato back and forth between west chester and newark for a few days.
