keeps booting me out of the files app...HELP!

[mariahfan6288]

i'm trying to access my files app...i get into it with no ease, however, when i attempt to move some pictures to a different folder(s), it boots me back to the all apps page...can you help me on this glitch plz? thanks much in advance!

[vzw_customer_support]

Hello mariahfan6288! It will be my pleasure to assist with moving files on your phone! May I ask are the pictures that you are try to move the ones that you taken on the device? Also, are you using a 3rd party app to move the pic files?

[mariahfan6288]

Yes the same pics I'm trying to move to a different folder are the same pics I've taken from the camera on my droid...they're currently in the camera folder but i wanna move them to a different folder. I can't even stay in the files app for long before it boots me out...

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