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need help with droid 2

laurenandrade
Newbie
‎10-09-2011 03:44 AM

Phone turned its self off , it had a low battery but was over 30% - plugged it in and i get the motorola M then black screen, top left:

Bootloader

D2.37

(many Skipped lines here to below)

Battery OK

OK to program

Transfer mode:

USB

 

I have - pulled the battery for over a min  3x

tried 3 different chargers incase they are an issue

Rebooted repetedly

I do not have a home phone to call support!

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Wildman
Legend
‎10-09-2011 02:46 PM

Pulling the battery wshen the device battery was in a discharge state usuallt causes the bootloop...  Usually you have to hard reset to get device functioning again..   Try clearing system cache..  If that doesnt work then follow the hard reset process..

 

Make sure to charge device with wallcharge good before attemption these processes.

 

Clearing System Cache

  • Power the phone off
  • Power On while holding down the Volume Up and Down key
  • When exclamation point icon appears press BOTH volume keys
  • Use volume keys to navigate to "wipe cache partition" and tap the power button to select
  • Wait for it to finish and select reboot system

 

 

Hard Reset

1. Turn the Droid 2 off. If it’s frozen and you cannot turn it off, pull and replace the battery.

2. Open the keyboard and press the X key while pressing Power. The device will power on. Keep holding the X button down until a white triangle with yellow exclamation mark appears.

3. Press the Volume Up and Volume Down buttons simultaneously to bring up the menu. (You may have to try this a few times before it works)

4. Select the Wipe data factory reset option. Use the Power key to confirm it.

5. Tap wipe data/factory reset then tap OK.

6. Select Yes – delete all user data.

7. Highlight reboot system now is highlighted then tap OK

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