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new phone can't receive or send calls

haskinjd
Newbie
‎07-03-2010 06:40 PM

I upgraded to a smart phone and it worked great at home in Texas but I work in Alaska 2 weeks at a time and when I got up here it only rarely will let me send or receive a call. my last phone worked perfect here and other co-workers phones - same carrier work just fine- standing within feet of me. Tech support has a ticket on this and are looking into it. My question is: could there be something I need to set or reset or activate to make it work out of a Verizon area?

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Wildman
Legend
‎07-03-2010 11:38 PM

Try dialing *228 and option #1 to program phone again (even if already programmed) which updates networks settings and also try option #2 and update roaming towers and see if that helps.. 

 

Also check and make sure phone settings isn't configured to only use CDMA towers under the phones advance settings..

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haskinjd
Newbie
In response to Wildman
‎07-05-2010 01:19 PM

Thanks for your response; I tried *228 but since I am out of a Verizon area that doesn't work and I don't see any advance settings options to check CDMA?

The Tech support person I spoke with seems to think the system I am roaming on is not recognizing my device for some reason. So possibly it is an issue with that--but I can't rule out a phone issue. Another worker has an identical phone and gets great service.

Thanks,Jeff

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