no contacts will appear on incoming calls!!!

joker4life
Newbie

I had all my contacts imported into my phone but whenever someone calls it comes up unavailable....therefore I cant see what calls Ive missed either.  But whenever I call out it shows who Im calling and all of their info I have programmed in....any suggestions? Please!!!!

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budone
Legend

Do you have the contacts 10 digit number saved??  More and more phones require just the 10 digit number. No leading '1' and never just a seven digit number assigned to a contact.

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joker4life
Newbie

all #'s are 10 digits....incoming text messages always show contact but I have never gotten incoming calls to show...its driving me crazy!!

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budone
Legend

Maybe something is not set up correctly on your account. I am at a loss. I thought there may be a setting for turning on Cntact ID on the phone or online, but I cant find it.

 

I did find a message from a year ago from someone who had the same issue, they said a 40 second call to tech support (800-922-0204 option 3 when you get to the menu) corrected it. But call from a different phone

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joker4life
Newbie

me and my husband got the same phone,same account,the same day. his works fine...mine...not so much! im on with someone now. i have also done a soft reset and nothing has come out of that either! will post if something works out...thx guys!

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joker4life
Newbie

some how my caller id got dropped but they dont know how nor do they see when it happened.......odd!

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