phone is not dimming/turning off by itself today

franny63
Contributor - Level 1

I have my display to turn off after a minute. I even just checked it. Today for some reason I have to manually push the button on top of the phone to turn off the display so I don't use up my battery life?  It was only 11 AM this morning and I had to change the battery already, I usually last all day! I am at work so I rarely use the phone here.

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LatachaM_VZW
Verizon Employee

Power the phone off and remove the battery for 30 seconds. This should help resolve your backlight issue.

 

Thank you, LatachaM_VZW

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