when i try toturn my phone up it freezes up
Hi aa71, I apologize for the delayed response as I understand the inconvenience of not having your phone turn on! Did this happen after installing any new applications? Here is a link to instructions for putting the phone in Safe Mode to see if the device will start up. http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=42081 Please keep me posted on the status as I would be glad to help further if needed. Thank You,YaleK_VZW Follow us on Twitter @VZWsupport
