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problem downloading apps on Droid Charge phone!
Talb
Member

I am getting an error when i want to install a app on my phone. I click on Play store, then select my app, click on install, then it says error. Authentication is required. You need to sign into your Google Account. First is i don't remember how to sign into my Google account and second is i don't even remember my password. Is there a way i can reset my password. Can someone tell me how to sign into my Google account? Thank you in advance.

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Re: problem downloading apps on Droid Charge phone!
vzw_customer_support
Customer Support

Hello Talb,  Let's get you downloading again!  You can go to http://www.gmail.com and follow the prompts to reset your Google password.  To setup a Google account on the phone, press Menu> Settings>Accounts & sync>Add Account.  Please keep me updated on the status as I would be happy to help further if needed.

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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