Do you have your cellular data turned on? Photo messages won't download/open over wi-fi.
Sorry for being stupid but this is a new phone for me. I think the data is turned on but am not sure how to check it. I do have wifi turned off though.
You aren't being stupid. You should be able to verify that your data is turned on by going to Settings > Data Usage and ensure that Mobile Data is On. You also should see a 3G or 4G symbol in your notification area, noting that you're connected.
Mobile data is on. I dont see 3G or 4G though. I still cannot get pictures to come thru.
You may not be getting a strong cellular connection; try turning mobile data off, wait a few seconds, then turn back on.
I turned the mobile data off then on. No change. So I shut the phone off for a few minutes. It now shows 3G but still wont download the picture
Can you send picture messages? Try sending yourself one and see what happens.
yes, I got that!
Wahoo ! Maybe that 'unstuck' whatever was 'stuck' and you'll receive any others that are sent.