receiving photos
goody061
Newbie

Why can I not open photos that people send to me thru text messaging?

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tikibar1
Community Leader
Community Leader

Do you have your cellular data turned on?  Photo messages won't download/open over wi-fi.

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goody061
Newbie

Sorry for being stupid but this is a new phone for me.  I think the data is turned on but am not sure how to check it.  I do have wifi turned off though.

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tikibar1
Community Leader
Community Leader

You aren't being stupid.    You should be able to verify that your data is turned on by going to Settings > Data Usage and ensure that Mobile Data is On.  You also should see a 3G or 4G symbol in your notification area, noting that you're connected.

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goody061
Newbie

Mobile data is on.  I dont see 3G or 4G though.  I still cannot get pictures to come thru.

 

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tikibar1
Community Leader
Community Leader

You may not be getting a strong cellular connection; try turning mobile data off, wait a few seconds, then turn back on.

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goody061
Newbie

I turned the mobile data off then on. No change.  So I shut the phone off for a few minutes.  It now shows 3G but still wont download the picture

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tikibar1
Community Leader
Community Leader

Can you send picture messages?  Try sending yourself one and see what happens.

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goody061
Newbie

yes, I got that!

 

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tikibar1
Community Leader
Community Leader

Wahoo !     Maybe that 'unstuck' whatever was 'stuck' and you'll receive any others that are sent.

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goody061
Newbie

I hope so, Thank you for your help!

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tikibar1
Community Leader
Community Leader

You're welcome.  Good luck!

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