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screen froze ofter phone call why?
bigdwc
Newbie
‎10-19-2012 07:35 AM

I made a phonecall and when i went to end call the whole screen froze and I tried to power it off and nothing responds.

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Re: screen froze ofter phone call why?
THab
Newbie
‎10-21-2012 03:23 PM

Mine started doing that on Friday. I have to take out the battery and re-boot it every time!

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Re: screen froze ofter phone call why?
darstever2
Newbie
‎10-21-2012 04:55 PM

Me too.  So many issues lately that I'm thinking of upgrading to the galaxy 3, but see online there are camera issues.  Is there any phone without issues

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Re: screen froze ofter phone call why?
THab
Newbie
‎10-21-2012 05:21 PM

Did the computer chat with support and she had me clear data, cookies history and cache. Hope it works.

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Re: screen froze ofter phone call why?
vzw_customer_support
Customer Service Rep
‎10-22-2012 05:46 PM

Hello to you Bigdwc!

Let's put a sweater on your phone and warm it up! It will be my pleasure to provide some suggestions.

Thab provided some tremendous suggestions (thanks!) and I hope they resolved your screen difficulties. This isn't normal for the device at all.

I also wonder if you have any Task Killers, Antiviruses, or Battery Saver applications. If so I would recommend removing them and rebooting your phone. They tend to cause system instability.

Please let me know the results!
Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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