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screen froze ofter phone call why?
bigdwc
Member

I made a phonecall and when i went to end call the whole screen froze and I tried to power it off and nothing responds.

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Re: screen froze ofter phone call why?
THab
Member

Mine started doing that on Friday. I have to take out the battery and re-boot it every time!

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Re: screen froze ofter phone call why?
darstever2
Member

Me too.  So many issues lately that I'm thinking of upgrading to the galaxy 3, but see online there are camera issues.  Is there any phone without issues

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Re: screen froze ofter phone call why?
THab
Member

Did the computer chat with support and she had me clear data, cookies history and cache. Hope it works.

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Re: screen froze ofter phone call why?
vzw_customer_support
Customer Support

Hello to you Bigdwc!

Let's put a sweater on your phone and warm it up! It will be my pleasure to provide some suggestions.

Thab provided some tremendous suggestions (thanks!) and I hope they resolved your screen difficulties. This isn't normal for the device at all.

I also wonder if you have any Task Killers, Antiviruses, or Battery Saver applications. If so I would recommend removing them and rebooting your phone. They tend to cause system instability.

Please let me know the results!
Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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