screen just quit

[Aim85]

this  is my third x and it was working fine and the the screen just quit

[Cody21]

What does that mean, "quit" ...  "stuck" on some logo? no buttons work?

Have you tried the battery pull?  If it's reproduceable, maybe a bad APP is "sticking" it??  Just a thought.

[mcpat]

My screen sticks. When it locks I try to open and the lock sticks and my keyboard does too.

I'm interested to know more about the bad APS. Will you give me  a suggestion how to find the bad app?

[crb79]

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mcpat wrote:

My screen sticks. When it locks I try to open and the lock sticks and my keyboard does too.

I'm interested to know more about the bad APS. Will you give me  a suggestion how to find the bad app?

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Tell us more about this "lock"  The Android Lock doesn't have a keyboard, it's simply a swipe lock.  If you have a locking app on your phone try removing it and see if the standard Android lock works fine.

[AraceliT_VZW]

Thank you for the replies. Bad apps are applications that may be causing the phone to freeze or not work properly. In order to verify if you have a bad app, you will need to remove any application that were not pre-installed on the phone to verify if they are causing an issue.

If you have many apps, you can try removing a few at a time. Make sure you write down which apps you remove. After each set of apps have been removed, use the phone for a few days to test it. You also want to make sure you turn the phone off at least once a day for about 10 seconds. 

Thank you,

AraceliT_VZW

[LenaA_VZW]

Thank you all for the information provided. If your screen freezes, power off the device and remove the battery. Leave the battery out for about a minute. Place the battery back in the device and power back on. If the issue persists, send me a private message with your name and mobile number. We will contact you to assist you further with this issue. 

Thank you,