Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
screen keeps going black
sweaver13
Member

I've had my incredible 2 for just over a year and all of sudden the screen keeps going black. The home, options, back, and search buttons still light up, and the phone is "lit up" meaning, it's not black as if it were off, but I get no picture. I can usually take out the battery and let it sit for a while and put it back in a couple times and it will work, but lately it's been doing this multiple times in an hour. It has no water damage, I haven't dropped it, it has no damage at all. Not sure what's going on, but i'm afraid one of these times the screen wont' come back.

0 Likes
Re: screen keeps going black
sweaver13
Member

side note: it has been doing this for about a week, and since the update a few days ago it does it more and more.

0 Likes
Re: screen keeps going black
vzw_customer_support
Customer Support

Thats odd sweaver13! Lets take a look at this. Its possible that there is a hardware glitch happening to cause the screen to blank out. Please send me (AdamE_VZW) a private message so I can better assist.

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

0 Likes