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screen remains active on call when put next to face
KRDes
Member

My phone screen is active and hangs up calls when I put it up to my face.  My cheek bone hits the end call button.  This is the 3rd phone replaced and I feel that it is something I am doing.  I take it to the store and the take the battery out and it works for a few calls then remains active when next to you face every time after that. I just don't see this in any blogs.

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Re: screen remains active on call when put next to face
vzw_customer_support
Customer Support

Hi KRDes

I'm sorry you've had difficulty with your device. Let's see if we can get this resolved. Do you have any 3rd party applications downloaded on the device? Please power the device in safe mode and retest. Here's how: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=34184&sayt=safe mode droid x*

Does the screen black out in Safe mode?
Please let me know if this helps?

Thank you
JoeL_VZW
Please follow us on twitter @vzwsupport


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