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sim card error
aoverton
Member

I'm receiving an error message where my HTC Incredible 2 sim card temporarily fails. I've been able to fix the problem by pressing down on the sim card holder, turning airplane mode on/off, restarting, etc. However the issue is now happening too frequently to do these quick fixes. Should I take the phone to the store, call tech support...whats the most efficient way to get a new sim card/holder?

Thank you

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Correct Answers
Re: sim card error
vzw_customer_support
Customer Support

aoverton,

Oh no, sorry to hear your HTC Incredible 2 is giving you an error message. I know how important it is to have a working phone. You can receive a SIM Card replacement holder by contacting HTC directly at no cost. Here's how: http://bit.ly/1lAyUbh

KarenC_VZW
Follow us on Twitter @VZWSupport

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Re: sim card error
vzw_customer_support
Customer Support

aoverton,

Oh no, sorry to hear your HTC Incredible 2 is giving you an error message. I know how important it is to have a working phone. You can receive a SIM Card replacement holder by contacting HTC directly at no cost. Here's how: http://bit.ly/1lAyUbh

KarenC_VZW
Follow us on Twitter @VZWSupport

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Re: sim card error
aoverton
Member

Karen,

They are replacing the tray. In case this doesn’t solve the issue,  how do I go about getting a new Sim card?

Thank you

Ashley

Personal info removed as required by the Verizon Wireless Terms of Service.

Message was edited by: Admin Moderator

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Re: sim card error
vzw_customer_support
Customer Support

aoverton

Great question! You can get a new SIM card for free at any corporate VZW store location or by calling Customer Service. You can find the closest store to you right here: http://bit.ly/3SdsA

RuthW_VZW
Follow us on twitter @VZWSupport

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Re: sim card error
aoverton
Member

What is the customer service phone number? I logged on to your website and there isn’t a number listed for product support.

Thank you

Ashley

Personal info removed as required by the Verizon Wireless Terms of Service.

Message was edited by: Admin Moderator

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Re: sim card error
tikibar1
MVP MVP
MVP

Customer Service

Dial *611 from a cell phone

(800) 922-0204

Monday - Sunday 6 am - 11 pm

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Re: sim card error
tbo27
Sr. Member

That's a 3g phone just take the Sim card out you won't need unless using it international.

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