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strong signal, but when call is made it disconnects

shmart06
Enthusiast - Level 2
‎08-29-2011 09:35 PM

I have had great signal strength with Verizon in my house for a while now. When the phone is being handled, it has full network strength. When I go to make a call, the bars go to zero, the call quality goes in and out, and within a minute the call disconnects.

 

I have tried:

*22899 to reprogram

Switching the phone into airplane mode, then back to regular mode

Taking out the battery and restarting

 

All these resync to the network, however it still has not resolved my problem. I have gone into the store and made a call to customer service with no success. Any suggestions?

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JoeL_VZW
Verizon Employee
‎09-02-2011 12:37 AM

That's very upsetting having a signal issue. I would be glad to troubleshoot with you. First please dial *228 option 1 then retest. Does this happen on any other VZW device? Did this start after a certain application was downloaded? Have you ever had good call ability there? If this started after a application was downloaded please back up the device and hard reset and retest.

 

Thank you

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shmart06
Enthusiast - Level 2
In response to JoeL_VZW
‎09-02-2011 09:15 PM

I have had excellent coverage in my house before this. The network problem is occuring for all phones in the household. I have tried *228 then the retest, however nothing is still working. I have placed a report with verizon IT to see if they can figure out whats wrong. Could it be the network switching to 4G? I love verizon, but I have never had a problem like this before. Thank you again.

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Not applicable
In response to shmart06
‎09-06-2011 05:33 PM
shmart06 wrote:

I have had excellent coverage in my house before this. The network problem is occuring for all phones in the household. I have tried *228 then the retest, however nothing is still working. I have placed a report with verizon IT to see if they can figure out whats wrong. Could it be the network switching to 4G? I love verizon, but I have never had a problem like this before. Thank you again.

Hi there! 

 

Thank you for replying!  I would like to investigate this for you. As this is happening on all phones in the phone, we will want to check out the networking in your area. Please PM me with your name and mobile number so I can escalate this.

 

Thank you!

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