unable to send picture message
scilly
Enthusiast - Level 1

I never had a problem with my Motorola Droid until this year.  Every time I try to send a picture message to anyone, the screen will always say "sending ..." but it never send.  It will say sending for numerous hours and days and it still won't send.  I even downloaded handcent so it can resize my pictures to make it easier to send and it still doesn't send.  I even tried sending pictures to myself and that didn't work either. I tried everything from taking the battery out to making more room on my phone and it still isn't sending pictures. I never dropped my phone and I always have great reception.

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Re: unable to send picture message
vzw_customer_support
Customer Service Rep

scilly,

Hi there! I'm sorry you are not able to send picture messages. It sounds like you have done a great deal of troubleshooting and that's awesome! I would like the opportunity to review your account to verify all settings are correct. Please send me (AdamE_VZW) a direct message with your mobile number so I can assist further.

Thank you,
AdamE_VZW
Follow us on Twitter @VZWSupport

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Re: unable to send picture message
scilly
Enthusiast - Level 1

I can't send you a direct message not unless you accept my request to follow you

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Re: unable to send picture message
Ann154
Community Leader
Community Leader

Can you please assist this user with getting in touch with the VZW employee in this discussion?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: unable to send picture message
ArnettH_VZW
Verizon Employee

Hello scilly,

     Thank you for your patience! margaritam_vzw was nice enough to reach out to me so I can assist you. I am SUPER excited to partner with you so we can get this issue resolved for you once and for all! I sent you a request to follow me so we can DM each other. An even better way to get to contact me is to send an e-mail to vzwsupport@verizonwireless.com. If you decide to send an e-mail then please provide your full name, mobile number, and a summary of the issue. Also, please include the initials ^AH in the subject line next to your title so your e-mail gets routed to me. I look forward to hearing from you!

Thank you...

ArnettH_VZW

Follow us on Twitter @VZWSupport

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