unexplained shut downs

The phone goes completely dead at random for no reason ( now happened 5 times) with no particular event precipitating the shut down. This can happen with a charge of over 50%. It will come back on, with great difficulty, after multiple various maneuvers. The maneuver that works best is when it is plugged in to the computer's USB port while you hold down the "on" button, off and on, for a long time. It's not possible to do that on the road, and is frustrating. Any other solutions?

Re: unexplained shut downs
Customer Service Rep


Oh no, let's ensure your phone stays on and doesn't give you any trouble going forward. How long has this been going on? Did this start after an update was done on your phone? Or an application was installed? Please share details so we can solve this mystery.

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!