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unfortunately , the process com.android.phone has stopped
lukapl
Member

above message appear whenever i try to start the phone. cannot do anything. any ideas?

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Re: unfortunately , the process com.android.phone has stopped
tikibar1
MVP MVP
MVP

Try clearing the system cache (it shouldn't erase any of your data):

Power down phone

Hold volume up/down & power simultaneously

Use volume down to navigate to 'Recovery', use volume up to select

Should see screen with triangle and exclamation point next to an Android

Press volume up/down simultaneously

Use volume rocker to navigate to 'wipe cache' and use power button to select

Once finished, use volume rocker to navigate to 'reboot system now' and use power button to select

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Re: unfortunately , the process com.android.phone has stopped
lukapl
Member

thank you but didnt work. Does it mean that I have to hard reset the phone?

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Re: unfortunately , the process com.android.phone has stopped
tikibar1
MVP MVP
MVP

Bummer.  Unless someone else chimes in here with other suggestions, a factory reset may be the next step.  If you go that route, be sure to back everything up first and remove your SD card 'cause everything on the phone's gonna get wiped.

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Re: unfortunately , the process com.android.phone has stopped
lukapl
Member

backing up is going to be a pain but thank you.

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