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above message appear whenever i try to start the phone. cannot do anything. any ideas?
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Try clearing the system cache (it shouldn't erase any of your data):
Power down phone
Hold volume up/down & power simultaneously
Use volume down to navigate to 'Recovery', use volume up to select
Should see screen with triangle and exclamation point next to an Android
Press volume up/down simultaneously
Use volume rocker to navigate to 'wipe cache' and use power button to select
Once finished, use volume rocker to navigate to 'reboot system now' and use power button to select
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thank you but didnt work. Does it mean that I have to hard reset the phone?
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Bummer. Unless someone else chimes in here with other suggestions, a factory reset may be the next step. If you go that route, be sure to back everything up first and remove your SD card 'cause everything on the phone's gonna get wiped.
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backing up is going to be a pain but thank you.