First off, I've been a Verizon customer for ten years. Up until 3 or 4 yrs ago cs was awesome, now the whole system sucks. The "answer" is always pull the battery, then its factory reset. Really? Because everyone has 4 to 6 hrs to reprogam their email, apps, homepage, etc. And then there is the Numerous missing contacts, apps that don't return even with the backup. Just got the NEW UPDATE a few days ago on my X as well as the other 2 x's on the account. I've been thru 2 factory resets and 3 phones in just over a month and they want me to do another factory reset or they can send me another refurbished phone. This is for all 3 x's that have the same problems since the new FORCED and apparently untested update. Verizon, GET YOUR {word filter avoidance}
TOGETHER . Quit blaming the manufacturers (Motorola). We pay you for a phone and then expect the frieking thing to work. Fix my {word filter avoidance}
Phone and quit passing the buck off on me and Motorola. I don't have the time to do this every few weeks. The customer is the reason Verizon still exist, treat us like we matter or AT&T HERE WE COME. Don't tell me what I have to do to fix my problem, tell what you are going to do at your expense and inconvenience this time.
You're obviously upset. First calm down, then try to follow their directions. I've had NO problems with my DX. The update went smooth as silk. Perhaps some app you added is conflicting. No phone is worth this much emotional upset!
Maybe I can get rid of my frustration here. I have phone service of which it has not worked in a month but I am still getting billed for it being off. I have internet service where I can't remove a duplicate option because they don't allow you to change your bundle oh yeah except to add options. WHERE IS THE REMOVE OPTION. I call the number and go through 6 transfers to get "Our office is not available to take your call because we are not open". They seem to make it impossible to get rid of them. I have not had the phone for a month so I really don't miss it. My cell phone gives me what I need. They pay minimum wage to someone overseas who can't speak ENGLISH.
Oh maybe I should call them with the fact that since I am disabled they don't have any right to turn off my phone without the permission of some agency of which I am listed.
I'm also a long time customer and remember the day VW had customer service, I'm not sure what it is now but its not service!!!!!! My droid x went into the toilet after the update as well. They told.me they would replace my brand new dx with a refurb phone. Ok who in their right mind is going to give a new for old, could not believe they had nerve to make such an offer. Is that really part of the script they wrote for cs agents, PLEASE!!!!! Second I have been through droid, droid 2 all which caused me to spend my precious time from work that I didn't get paid for which was 8 hrs in the store with my droid 2 which had issues while in the store before I even left. I can't see how me the customer always ends up with the responsibility to come up with the solutions to my problems, last I checked I wasn't receiving a check from VW for my services. They have gotten so big that the {word filter avoidance}
advertisement about cs are nothing but lies they have yet to show me how much my account means to them! Now with my droid x they want me again to take the responsibility for getting my phone fixed. I AM THE{word filter avoidance}
CUSTOMER LAST I CHECKED WHEN YOU PAY FOR A SERVICE YOU SHOULD RECEIVE IT, NOT BE THE ONE TO FIX IT!!!!!
Hay, same experience here with me. 7 refurbished phones in a little over a year. All with different problems. I've been with Verizon for 19 years and figure I've spent between $30,000 and $50,000 over that period of time. Cpay urrently spending $250/mo with two phones and a PC modem card. Verizon has told me over and over that I'm about the only one who's had problems like this. Now I am digging around and I'm finding out that kind of a LOT of people have had multiple refurbished phone failures. I was actually told this morning that I should be appreciative that VW doesn't charge for tech support. Right. Brand new with tech problems...... pay for tech support on malfunction problems? I'm just not feeling the love.
<Due to the age of this thread, it will niw be locked.>
I feel the same way. Up until now I've felt like it would be wrong for me to publicly complain about my experience. But right now I am at the point where I am pretty much telling EVERYONE about my experience. Since I am just sitting around waiting for my 4th Razr in two months to arrive I have some spare time on my hands.... so I am grabbing people I meet on the street and telling them about it, too. Probably will start looking for public forums to get this off my chest. When the phone gets here tomorrow, I'll be too busy resetting the email accounts and getting it set up to just the way I like it. WOn't have time to publicly complain.
Me too!
Start a new topic or ask questions in the open forum.
