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verizon customer service SUCKS

First off, I've been a Verizon customer for ten years. Up until 3 or 4 yrs ago cs was awesome, now the whole system sucks. The "answer" is always pull the battery, then its factory reset. Really? Because everyone has 4 to 6 hrs to reprogam their email, apps, homepage, etc. And then there is the Numerous missing contacts, apps that don't return even with the backup. Just got the NEW UPDATE a few days ago on my X as well as the other 2 x's on the account. I've been thru 2 factory resets and 3 phones in just over a month and they want me to do another factory reset or they can send me another refurbished phone. This is for all 3 x's that have the same problems since the new FORCED and apparently untested update. Verizon, GET YOUR {word filter avoidance}
TOGETHER . Quit blaming the manufacturers (Motorola). We pay you for a phone and then expect the frieking thing to work. Fix my {word filter avoidance}
Phone and quit passing the buck off on me and Motorola. I don't have the time to do this every few weeks. The customer is the reason Verizon still exist, treat us like we matter or AT&T HERE WE COME. Don't tell me what I have to do to fix my problem, tell what you are going to do at your expense and inconvenience this time.

Comments

geochapman

You're obviously upset. First calm down, then try to follow their directions. I've had NO problems with my DX. The update went smooth as silk. Perhaps some app you added is conflicting. No phone is worth this much emotional upset!

h2o

Well I bet your mom is proud of you. I run a business from this phone and don't have the luxury of sitting in an office all day. I depend on my phone. There are 3 dx on this account and they are all different, different apps, setting, etc.and yet we all have the same problems since update. Email, 3g, no keyboard, battery dead by lunch, white screen online,etc. Why am I explaining this to you? You can't fix my problems so if you don't agree have a solution, keep it to yourself.

gtaylor

I'm also a long time customer and remember the day VW had customer service, I'm not sure what it is now but its not service!!!!!! My droid x went into the toilet after the update as well. They told.me they would replace my brand new dx with a refurb phone. Ok who in their right mind is going to give a new for old, could not believe they had nerve to make such an offer. Is that really part of the script they wrote for cs agents, PLEASE!!!!! Second I have been through droid, droid 2 all which caused me to spend my precious time from work that I didn't get paid for which was 8 hrs in the store with my droid 2 which had issues while in the store before I even left. I can't see how me the customer always ends up with the responsibility to come up with the solutions to my problems, last I checked I wasn't receiving a check from VW for my services. They have gotten so big that the {word filter avoidance}
advertisement about cs are nothing but lies they have yet to show me how much my account means to them! Now with my droid x they want me again to take the responsibility for getting my phone fixed. I AM THE{word filter avoidance}
CUSTOMER LAST I CHECKED WHEN YOU PAY FOR A SERVICE YOU SHOULD RECEIVE IT, NOT BE THE ONE TO FIX IT!!!!!

gtaylor

I am also posting my story on all my social network sites and my other blogs. Its about time people start hearing the behind the scenes story of vw. Im not going to be run over by VW Any more, time to fight back and get the word out. I pay a couple thousand a year for their services they should be willing to do whatever it takes to fix my issues and make me satisfied!!!!! I AM PAYING FOR IT!!!!!

gtaylor

@geo its not just this phone this is my 3rd in 4 months, so go ra ra somebody else. Have right to be **bleep**!!!!!

h2o

I hope a million people read this and it turns people away from Verizon before its too late.

h2o

Maybe I should start posting on facebook, twitter,etc. Maybe we can get the truth out about their customer service. Talk about false advertisement.

gtaylor

All those reading this post please help in getting the word out by copy and pasting this link on your wall of your social networks. It is time for a change. There is no reason why we should be bullied by this company when we r the reason it is here in the first place. WITHOUT US THERE IS NO VERIZON!!!!

gtaylor

Also please use your blog access to get this out. I know that we are not the only people out hear with a bad taste of vw the more people that contribute the louder our voice!!

bbennett

I two have been a Verizon wireless customer for a long time and have gotten treated like sh#$ from them for the last 2 to 3 years,there customer service really does suck they don't know how to treat there customers or they do but just don't give a d#$% but I guess that's what im paying them the big bucks for right well hell no im paying for my service that I don't get and a phone that also does not work right and everytime I call them about it all they want to do is a reset or send me a used phone well last I checked I did not pay around $ 200.00 for a used piece of sh#$ that already has problems because why else would someone else turn in the phone to begin with but that's the thanks I get for being a long time customer of theirs. What I want to know is when are they going to start treating me like there number 1 customer whether iam or not does not even matter but I still should b treated like iam. Iam so fed up with Verizon altogether and iam about ready to take my business somewhere else where they will appreciate me and value me as a customer and I will also take all my friends and family when I do leave so they will not just loose me but a lot of others as well.

gtaylor

Please follow this link to continue spreading the word.
http://buzz.yahoo.com/article/1:110171def87b1a731796695328f73b4e:404649a6bf69c252a97f0d614754e301/verizon-customer-service-SUCKS;_ylt=Ao.d6X5Xsk1vCDWGzcr2TlF6fNdF

bbennett

I agree we do need to let everyone know just how we have been treated by Verizon and get something done about it because it has been a long time coming and I have sat back and kept my mouth shut for way to long but not anymore I am really tired of all there bull**bleep** and I am not going to take it anymore.

bbennett

I have a facebook account and u better believe that I am going to use it to spread the word about just how bad Verizon has treated me and iam pretty sure that iam not the only one out there that thinks just the same way that I do so we are going to take a stand and do something about once and for all.

kidcounzlr

H2O, wow, ur post was........that was hilarious even when its OBVISOUS you really dont find it so, but in ur defense, here are a couple of things to do to help you in the future (that have helped me, and not suggested by vzw)

1. download advanced task killer, to help control and regulate the amount of **bleep** that runs with apps while ur not using ur phone, and to also help prevent it from freezing up and stalling....

2. download avg app, antivirus app that prevents **bleep** app that you or someones may have (not knowingly) downloaded onto ur phone for business or pleasure purposes: it runs a scan on ur phone periodically similar to antivirus on computers (i have it on my computer and droid x)

3. go to settings, then applications, and make sure that "unknown sources" is NOT checked, to prevent **bleep** apps from being able to download or sync to ur phone and cause issues

4. go to settings, then privacy, and make sure that the TWO boxes are checked (back up data/automatic restore)

5. when you insert and format ur sd card, choose to save all apps and info to ur sd card, that way whenever you have issues, or have (asked by vzw) to reboot, or be sent a new phone....all you will ever have to do is sign back into ur gmail account, the rest of info (however you previously had ur phone set up) will relaod from ur sd card....takes about 5 to 10 mins or so but its so worth it rather than going back and having to do it urself...

...hope this all helps you, and save SEVERAL of ur blood vessels in the process, again sorry for LOL, but ur post was truly hilarious!!!!! (i agree with you...but i'm also a therapist)

HAPPY NEW YEAR!

gerio

Hey, guys, this is New Years, not April Fools....

Geri O

CHAZT

The MOTOROLA Customer Service, believe it or not, is even WORSE. Just got my new Droid X - used it for one day - great. Recharged next morning but phone wouldn't turn on. Called Motorla on land line. After a couple of disconnects I finally got a "Technician" who mumbled so badly I couldn't understand him. Finally understood he wanted me to remove the battery (sound familiar?). I did, but the serial number is so small I couldn't be sure what it was. He said "That's okay, it'll be on the screen when we turn it on." I asked him: "Do you remember why I'm calling?" BECAUSE THE PHONE WOULDN'T COME ON. I asked for a supervisor and he disconnected me. So count your blessings. It could be worse.

droid-geek

CHAZT wrote:
The MOTOROLA Customer Service, believe it or not, is even WORSE. Just got my new Droid X - used it for one day - great. Recharged next morning but phone wouldn't turn on. Called Motorla on land line. After a couple of disconnects I finally got a "Technician" who mumbled so badly I couldn't understand him. Finally understood he wanted me to remove the battery (sound familiar?). I did, but the serial number is so small I couldn't be sure what it was. He said "That's okay, it'll be on the screen when we turn it on." I asked him: "Do you remember why I'm calling?" BECAUSE THE PHONE WOULDN'T COME ON. I asked for a supervisor and he disconnected me. So count your blessings. It could be worse.

I guess I've been lucky then. Every time I have called, I have gotten someone that speaks perfectly good English that even a Texan (hard of hearing at that) can understand. They have been very professional and when they start the "pull the battery routine" I tell 'em been there, done that, got the T-Shirt and coffee mug. Once this step is taken it's perfectly smooth sailing - normally to tech and the issue is resolved. I've had to return 2 X's - 1 for the LCD getting dark in an area (purely cosmetic) and got a CPO for that. That CPO kept reading ghost keyrpresses on the screen and doing what it wanted. Called and they had me take it into the local store and they placed an order for another one - guaranteed to be there next day, and it was. This one has been working just dandy. The 3 others that I got the rest of the family have been working fantastic from day 1.

Nater

Just thinking about upgrading whole family (5 lines) to data phones with internet. If customer service is that bad, why don't you switch to a different carrier? Service has been good for me but never had major issues. I always liked t-mobile for customer service but just not available here. 2 years is a lot of time for 5 phones to be running on. I thought the X would be good choice. Motorolas in the past have been good to me. Is it the phone or vz that is bad?

gerio

There is a group of people that will tell you that VZ and Moto are the worst thing since mold on white bread.

There is also a huge group of folks like me who have had their Xs forever and have had no troubles at all.

Who ya gonna listen to?

Your call, dude (yuk, yuk)...
Geri O

kidcounzlr

The Droid X I'd a great phone, as far as being bad, I think its a combination of phones, cust serv, and the customer......lol

I have been with vzw now 7yrs and have had to swop out phones but nothing major, I'm on my second X, and I really have no complaints regarding it....they have always done right by me, so maybe its just hit or miss both ways....

LoydroidX

I've never had a problem with Verizon Customer Service. For those rare times I've had to contact them (either on the phone or in the store), they have always been helpful. In fact, I recently called CS regarding a billing error (the FIRST billing error in the seven or so years I've been with VW). Ashley adjusted my bill without a hassle, and I even upgraded my plan.

For any sort of tech service, I find that going to the store is much more helpful than calling. Any tech trouble I've had (which also has been very rare) I can just hand the phone over to the VW tech and they can fix it...except for one time with my BB Storm, which had to be replaced (but that's a RIM issue).

In-store personnel have always been helpful, without being pushy. Don't think I'll ever leave Verizon Wireless.

mortb

I've been with T-Mobile, AT&T, Cingular (now AT&T), and Verizon. Verizon's customer service is far superior than the others. AT&T has horrible customer service. I understand that Sprint's customer service is also horrible. T-Mobile has relatively good customer service. When I was with AT&T, my phone (an old Nokia) quit working. Took it to an AT&T store. The so-called technician took off the battery cover looked at it and said that he didn't know what was wrong with it. I asked if he could call someone and he answered that he couldn't. So here I was, with a phone that didn't work and an idiot telling me that there was nothing he could do. I asked if I could swap it out. Guess you know the answer to that one. Needless to say, I paid $150 to cancel my account with Awful Telephones and Technicians and went to Verizon. Never looked back.

charlier180

After being a customer of AT&T for 15+ years, experiencing Verizon Customer Service has been a refreshing experience.

I have only been a Verizon customer for a few months now. So far, Verizon Customer Service and Tech Support have exceeded my expectations. They have resolved some situations (not caused by them in the first place). Tech support helped me get my email sync problem taken care of and made sure it was working before they hung up the phone.

Whether or not this level of support continues remains to be seen. Only time will tell I suppose.

joanspain

Maybe I can get rid of my frustration here. I have phone service of which it has not worked in a month but I am still getting billed for it being off. I have internet service where I can't remove a duplicate option because they don't allow you to change your bundle oh yeah except to add options. WHERE IS THE REMOVE OPTION. I call the number and go through 6 transfers to get "Our office is not available to take your call because we are not open". They seem to make it impossible to get rid of them. I have not had the phone for a month so I really don't miss it. My cell phone gives me what I need. They pay minimum wage to someone overseas who can't speak ENGLISH.

joanspain

Oh maybe I should call them with the fact that since I am disabled they don't have any right to turn off my phone without the permission of some agency of which I am listed.

rcschnoor

Don't really understand. You say you haven't had your phone for a month, yet you come back and say that your cell gives you what you need. You do realize that this is a Verizon Wireless forum. Not some landline phone forum. Even if it is Verizon landline service you are complaining about, you don't go complaining to a Cadillac dealer when you have a problem with your Chevy, even if they are both subsidiaries of the same company.

djbarranch

yep my service sucks also they just pass the buck when I call I plan on a campaign to switch to ATT as they won't listen to me and like you 4 years ago service was great but isn't now I have offered a great place for a tower but no response

droidsw

WOW, people can become very childish when they are upset. I read this entire thread and it could have been a bunch of 9th graders complaining about too much homework, including threatening to get the mean teacher (Verizon) fired.

Come on, people. No company and no product is perfect and while that includes Verizon and the Droid X, neither are the worst and neither "suck", either.

This is a $200 phone. Its not a home, a car, or even something most of us "need", but more of a convenience than anything.

Most of you probably throw down more cash on a given Saturday night over dinner and a movie, or concert.

Running a business off your phone? Here's a tip. Have a back-up.

Don't like the Droid X? Get an iphone. I'm sure your personality will mesh perfectly with that crowd.

Don't like Verizon? Go to another carrier and rant like an adolescent in that forum.

Cody21

mortb

My mother always said that you catch more flies with honey than with vinegar. Meaning if you acted like a calm, cool, rational human being instead of like a 900 pound gorilla pounding its chest, you might get further with customer service. It sure sounds like some of these people started out on the wrong foot, which, of course, puts the person in customer service in a defensive mode. Please and Thank you still go a far way in civilized society. Unfortunately, they are no longer in vogue. It's now gimme, now, and hurry up.

keezy

mortb wrote:
My mother always said that you catch more flies with honey than with vinegar. Meaning if you acted like a calm, cool, rational human being instead of like a 900 pound gorilla pounding its chest, you might get further with customer service. It sure sounds like some of these people started out on the wrong foot, which, of course, puts the person in customer service in a defensive mode. Please and Thank you still go a far way in civilized society. Unfortunately, they are no longer in vogue. It's now gimme, now, and hurry up.

This is nearly exactly what I was going to comment on. SO many people come on here complaining about what terrible customer service they get, yet they rant and scream and yell like teenagers! No wonder they aren't getting treated with respect, they quite likely don't respect anybody else.

I, personally, as another poster has already mentioned, have been with AT&T (and Cingular previously), T-Mobile, and Verizon. AT&T (and Cingular) has BY FAR the worst customer service I've ever experienced, T-Mobile was a close second, and Verizon has never given me any trouble whatsoever. It is indeed refreshing to be with a company like Verizon after being with so many other terrible companies.

bearone21

just because you're getting some bad hardware, no reason to rag on verizon cs.
i've been with them back to gte/'98 and cs folks have been great to deal with.

Brewman

Been with VZ for a many years, and I never have problems with their customer service. I hardly ever even get put on hold,

and they've always been very helpful. Some people just like to complain- no amount of service will be good enough. The same types expect that the world owes them a life without any incidents or hiccups. Makes you wonder what these individuals do when they are faced with REAL problems.

smartphonefail

My experience with VZW customer service has also been unsatisfactory. I ordered a Certified Refurbished phone from Verizon and it arrived last week. I noticed the phone rebooting on it's own on the second day but thought it must have been updating itself similar to a computer. (I have never owned a smartphone and was naiive that most smartphones do not reboot by themselves).

Later that week, I noticed the phone rebooting several times throughout the day without me even touching it. (it sat on my desk at work for most of the day)

Then it started to reboot several times during a short phone call to my boyfriend. I knew it had to be a problem so I searched the web for answers.

I did a battery pull, called *228 and also did a factory reset. The phone continued to reboot at random times, up to 8 times in one day and 4 times during a phone call.

I called VZW customer service on Sunday (April 3rd) and spoke to "Andrew" who assured me a replacement phone would be shipped out to me.

Today, I still had not received my phone so I contacted VZW again. This time they told me that VZW had not approved a replacement phone to be shipped out to me. They attempted to "troubleshoot" with me. I told them that I had already tried the tips they were telling me (*228, battery pull, factory reset). He also asked me if the phone was scratched, wet, dented or crushed in any way. I told him no, I only had the phone for about a week and had taken extra special care of it since it had been rather costly.

They agreed to send me out a phone. This time I got a tracking number and the replacement phone should arrive Monday. I hope I do not have any issues with the replacement phone.

droidsw

It seems interesting, the sudden barrage of first-time posts coming out of the woodwork with the same issues, rebooting, multiple phone replacements, etc.

It might be a coincidence and I apologize in advance for those with legitimate problems and sincerely hope you get your problems resolved.

It just smells like the work of a troll. Someone with an ax to grind, creating new accounts with users who have (coincidentally) the same issues?

Someone disgruntled with Verizon, Moto and even this forum.

Sevion

Wow. I have to say, it seems like anyone who's had problems with Verizon Custom Support is just a hairy gorilla pounding their chest and being an all-around beast.

In all cases of my time with Customer Service, I've never had any problems or complaints. Sure, I'm more technically advanced than a lot of people who have calls to CS, but I don't rage at the techie trying to help me when he asks me to do a battery pull or reset. I just humor the guy and do it because who knows? It may actually fix my problem this time.

I always do my own research before calling CS because I don't want to bother them when I can easily fix the problem myself. In all cases I always say things like "Please" and "Thank you". I always stay polite and calm.

Maybe, just maybe, that has something to do with my higher satisfaction rate with their CS.

Though, I do conceed to the fact that there are always some times where CS is at fault; however, I don't think that it's right to rant at them.

Have you ever thought that maybe CS has been having a bad day? You know... with a raging customer calling him and being like "Are you an idiot?!?!? Fix my phone now!"

Just a thought.

Wildman

What I have picked up from a number of users that was having issues, they are open to believe that device is the isse and demand a replacement instead of taking time to trouble shoot the devices, in my opinion this is why the Droid X gets such a bad rap because the techs know this before hand and to avoid having to go back and fourth tring to get the user to troubleshoot the device they just replace the device when in fact the device may not have nothing wrong.... I am not saying this is always the case but a large number of them sound like this is the situation because I can not believe that all the large number of devices replaced was a malfunctioning device.

Plus I noticed the number of users have a device for 3 - 4 months and wanted to upgrade when a new device came out so they report the device having issues hoping that the company would authorize a device change because of issue with the original device.

The Droid X is a nice device and like all devices it isnt perfect, but if every little issue you call complaining and going off on a CS and demanding them fix a issue that may have been created by the user by installing a app or tring a tweak they found on another post.. Verizon has quality CS employees that attempt to help in any way they can, now I do amit that more accurate information from time to time would be nice because they do supply misinformation but usually this isnt the CS issue but the level of training they was given on the question given.

keiffers

No matter what you say, regardless of the phone model you have, you are going to have a certain % of people using that phone that will absolutely hate it and hate the customer service that comes along with it. It's not because the phone is crap or that the service truly 'sucks' but rather because when they bought the item, they were buying into the hype and when it didn't do what they thought it would do based on what they set their mind to expect, then the phone suddenly sucks.....the same when they call customer service. Yeah VW does has some real doozies of care reps, but generally speaking some of them will truly get you what you need.....but you cannot go in there demanding something cause that will just cause you to not get it....not to mention saying 'im gonna get my lawyer involved' YAWN.....yeah how many of us truly read a users manual or whatever....even the T&C that comes along with the phone or any other electronic device....barely anyone reads them, but if you read the manual, or even go out on the internet and read up about what you are trying to do, you will find your answer....but bottom line if you don't wanna do that, just dump VZW and the Droid X and go somewhere else.....you probably won't like any other phone you get in the future, cause it'll never do what you want it to do....and that's wipe ur rear end

keezy

A lot of it is also just making excuses because something 'better' came out that they "really really wanted" Most of these people are like children. They want what they want and they want it now, and they'll start looking for any excuse to ditch their current phone (notice how many posts say that they took it to a Verizon store and "of course the issue stopped" right when they set foot in the store???)

Either that or it's a user error :smileywink:

I'm sure a lot of people who complain about their phones this much on a website aren't smarter than their smartphone, and feel it's a defective device because they can't figure it out. Which of course leads to them being too ego-minded to try ANYTHING to troubleshoot it, cause "nothing works" and they've "tried everything."

DroidudeAZ

I think, like any company,Verizon has good customer service employees and bad ones. Verizon has a reputation for being a bit cool and unyielding with customer service, but my personal experiences have always been good ones. If I'm talking to a tech that doesn't understand my issue, I ask to talk to someone else who may be able to help me. I've rarely been dissatisfied with Verizon service.

It always helps to approach the problem from a calm cool standpoint and present your issue in a professional way. You definitely get more flies with honey than vinegar. I used to be with Alltel, before the merger, and their customer service was really good. I feared rolling over into Verizon because of their reputation, but honestly, they've been great. The service is the best out there and as long as I present my topic to a Verizon tech in a professional way, they are usually great about getting the problem resolved. Hope that helps.

timelord

I have never had a single issue with verizon CS. They've always been courteous and very helpful.

Wildman

vereyezuhn wrote:
A lot of it is also just making excuses because something 'better' came out that they "really really wanted" Most of these people are like children. They want what they want and they want it now, and they'll start looking for any excuse to ditch their current phone (notice how many posts say that they took it to a Verizon store and "of course the issue stopped" right when they set foot in the store???)

Either that or it's a user error
I'm sure a lot of people who complain about their phones this much on a website aren't smarter than their smartphone, and feel it's a defective device because they can't figure it out. Which of course leads to them being too ego-minded to try ANYTHING to troubleshoot it, cause "nothing works" and they've "tried everything."

The key word is SMARTphone :smileywink: :smileyvery-happy: ... People say what they want but then when they get it they want so,ething else...

Like my old signature said....

You wont ever get what you want if every time you get something you want something different... Try living for today, not for what could be tomorrow.....

JaySean

Here's my take on the DROID X & VERIZON WIRELESS..

DROID X: DROID X is the best.. Yes i've had problems but i just called Tech Support and speak nicely/professionally and i always get my problem fixed..My first time was because of USER ERROR..since then i have learnt alot and have come a long way and thats why i stand here and say DROID X is the best.. if you know how to use it ..take some time get to know the device learn the ways of android and pick a handful of apps that u NEED..get rid of the rest that you HARDLY or never USE. Careful what you download because while the Android Market has many many awesome apps, they are certainly lots of poorly developed ones. So for anyone who thinks DROID is no good, take a minute to learn and use some common sense,

VERIZON WIRELESS: I have been a customer for 4 long years. May be im lucky but i never had a problem with CUSTOMER SERVICE. Problems with phones? yes but easily fixed. Verizon is NOT the best , but which phone company is? In my eyes they are the BEST because i chose them for my mobile needs and will never switch to another carrier. Also remember Verizon DOES Not make the phone...they only provide service.

AMA93

Hay, same experience here with me. 7 refurbished phones in a little over a year. All with different problems. I've been with Verizon for 19 years and figure I've spent between $30,000 and $50,000 over that period of time. Cpay urrently spending $250/mo with two phones and a PC modem card. Verizon has told me over and over that I'm about the only one who's had problems like this. Now I am digging around and I'm finding out that kind of a LOT of people have had multiple refurbished phone failures. I was actually told this morning that I should be appreciative that VW doesn't charge for tech support. Right. Brand new with tech problems...... pay for tech support on malfunction problems? I'm just not feeling the love.

AMA93

I feel the same way. Up until now I've felt like it would be wrong for me to publicly complain about my experience. But right now I am at the point where I am pretty much telling EVERYONE about my experience. Since I am just sitting around waiting for my 4th Razr in two months to arrive I have some spare time on my hands.... so I am grabbing people I meet on the street and telling them about it, too. Probably will start looking for public forums to get this off my chest. When the phone gets here tomorrow, I'll be too busy resetting the email accounts and getting it set up to just the way I like it. WOn't have time to publicly complain.

AMA93

Me too!

AMA93

Tell me about the tee shirt and the coffee mug.........

AMA93

I would like to switch to a different carrier right now. Two words: two year service contract. I do not have the money to buy my way out of their contract. right now. Stupidly I signed a new 2 year contract a couple months ago when I replaced my 4th Droid2..... the original Droid2 was purchased a bit over a year prior... the warranty period (12 months) follows the original phone, not the 3 refurbished replacements that failed. So I basically paid money out of pocket, financially a hardship at that particular point in time, but I figured by going to a Razr I'd be leaving my Droid2 woes behind. Sadly, not so. As soon as I can afford to I will buy my way out of their contract and leave. But I'll be screaming about them the entire time until I do.

AMA93

I love loved loved VW too, since 1993. Never had problems with my phones. Rarely had billing problems. Once I did have to have a phone replaced. Piece of cake. That all changed two years ago. Phone failed. Phone replaced with refurbished phone. Refurbished phone failed. Refurbished phone replaced with another refurbished phone. Subsequent refurbished phone failed. Subsequent refurbished phone replaced with yet another refurbished phone. Yet another refurbished phone failed. Replaced with yet another refurbished phone. I sort of would like to have a failed phone replaced with a new phone. But VW Cust service person explained it to me. A new phone costs $500 or so. I've spent somewhere north of $30,000 with Verizon Wireless since 1993.... probably closer to $45,000 (two phones and a pc modem card = $250/ mo = $3,000 per year. Times 19 years. Like that. So the $500 they would have to spend on a new, not refurbished replacement seems to be kind of minor. Maybe that's just me.

AMA93

Normally I would be all thumbs up on your comment. But you know what? I got to a point where I am really feeling beat up by Verizon. All I want is a phone that works. If it doesn't work, I'd like it replaced with one that does. But I keep getting replacement phones that fail. It takes a lot of time and energy. I get cranky about that. Yethings, it's only a $200 phone. But it was my hard earned $200 and to have a phone fail within weeks, (one refurbished replacement phone failed... no REALLY failed within 10 minutes. I didn't even have time to load it up with maleware and dubious apps from non-secure sources, kick it across the parking lot or drop it in the hot tub). If the phone failed after a year or so, ya, I wouldn't feel like it owed me anything. But a couple of weeks.... not cool. I also don't feel all giggly about paying $300+ to get out of my 2 year contract.

AMA93

verizonmoderator1

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