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First off, I've been a Verizon customer for ten years. Up until 3 or 4 yrs ago cs was awesome, now the whole system sucks. The "answer" is always pull the battery, then its factory reset. Really? Because everyone has 4 to 6 hrs to reprogam their email, apps, homepage, etc. And then there is the Numerous missing contacts, apps that don't return even with the backup. Just got the NEW UPDATE a few days ago on my X as well as the other 2 x's on the account. I've been thru 2 factory resets and 3 phones in just over a month and they want me to do another factory reset or they can send me another refurbished phone. This is for all 3 x's that have the same problems since the new FORCED and apparently untested update. Verizon, GET YOUR {word filter avoidance}
TOGETHER . Quit blaming the manufacturers (Motorola). We pay you for a phone and then expect the frieking thing to work. Fix my {word filter avoidance}
Phone and quit passing the buck off on me and Motorola. I don't have the time to do this every few weeks. The customer is the reason Verizon still exist, treat us like we matter or AT&T HERE WE COME. Don't tell me what I have to do to fix my problem, tell what you are going to do at your expense and inconvenience this time.
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You're obviously upset. First calm down, then try to follow their directions. I've had NO problems with my DX. The update went smooth as silk. Perhaps some app you added is conflicting. No phone is worth this much emotional upset!
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I'm also a long time customer and remember the day VW had customer service, I'm not sure what it is now but its not service!!!!!! My droid x went into the toilet after the update as well. They told.me they would replace my brand new dx with a refurb phone. Ok who in their right mind is going to give a new for old, could not believe they had nerve to make such an offer. Is that really part of the script they wrote for cs agents, PLEASE!!!!! Second I have been through droid, droid 2 all which caused me to spend my precious time from work that I didn't get paid for which was 8 hrs in the store with my droid 2 which had issues while in the store before I even left. I can't see how me the customer always ends up with the responsibility to come up with the solutions to my problems, last I checked I wasn't receiving a check from VW for my services. They have gotten so big that the {word filter avoidance}
advertisement about cs are nothing but lies they have yet to show me how much my account means to them! Now with my droid x they want me again to take the responsibility for getting my phone fixed. I AM THE{word filter avoidance}
CUSTOMER LAST I CHECKED WHEN YOU PAY FOR A SERVICE YOU SHOULD RECEIVE IT, NOT BE THE ONE TO FIX IT!!!!!
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