Child Item

Site Totals

61364 Questions Answered 267 Categories

Anyone else underwhelmed with "My Verizon? [Android app]"

Ok, recently installed this as previous app going bye-bye.

Several issues:

1. Why do I always have to sign in? Or do I have to give photo and call log info to Verizon, even though I am not a Vzn wireless customer?

2. I do not now, or will I want, to use facial recognition. The link "don't show me again" is just the Verizon sadists having fun. IT DOES NOTHING.

3. Under Account, "edit profile and settings" is just a way to prove the developers and their managers need to find other work. The resulting screen is blank with an infinite spinning "please wait" circle.

4. At the moment I have one & only one reason to use this app: blocking callers. A considerate development organization would support "favorites" that paying customers could use to accomplish their task quickly. Is that too much to ask?

Comments

Verizon_Support

FedUpBoston, we appreciate your honest feedback regarding the My Verizon app. You mentioned that you're not a Verizon Wireless customer, is that correct? If so, could you please tell us more about how you're using the app to block callers? I want to make sure we're on the same page, and that we are able to shed some light on your concerns.

~Izzy

FedUpBoston

Thanks very much for reaching out. I appreciate that. I had been using "Verizon MyFios" app, occasionally, until recently when Verizon put up a message saying "you need to switch to MyVerizon." OK.

I want to block callers to my Fios-provisioned landline, because Verizon's incoming call filtering is poor. I had been using the verizon website (browser-based) to block specific numbers, but it's very tedious to use. I created a separate post Jul-18 to express my dissatisfaction, saying in part: "Blocking should be a 3 click max action: select call, click Block, click Confirm. It's more like twice that now, plus scrolling."

Using MyVerizon it does seem easier, but it's not easy. And items 1 & 2 on my original post here, are straightforward defects that should have been fixed.

In my ideal world I'd pick up the landline handset, punch in something like *68 and immediately and permanently block the most recent caller.

VZ_jenn

Hi FedUpBoston, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

Child Item