Ever since I had my router upgraded several months ago, I have been unable to access FIOS Digital Voice. I called the help number and they said they would send me a new remote within 48 hours that would fix the problem. It’s been several weeks since I called them but I haven’t received anything. I see many people have posted about the same problem but I don’t see any solutions. Has anyone has success? If so, what worked?
I'm a bit unclear of the access portion of the problem. Are you trying to access Fios Digital Voice from your television? 🤔
Hi Libel, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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