I recently had Verizon FiOS Installed -digital voice management services for home phone services are completely disabled . Contacted Verizon FiOS tech support and been left hanging with no explanation or solution .
no access to:
• call log
•voicemail access
• calling features
while this is not a terrible issue to encounter, I have been contacting tech support on several occasions and spending hours communicating with them in regards to this issue. Each tech support representative needs to start from the beginning and troubleshoot on their own. No escalation options are available . The only option that has been successful- is to request credit for the failure of service , which I will be doing until the matter is resolved.
Same issue, though it all worked the other day. Been on a call with support for over an hour and she is checking with yet another group.
Hi Cjry730, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
Hi Luigi1075, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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