I recently got Verizon home phone service. In setting up the voicemail, I noticed that I could get notifications of voicemails by text message and by email. That's helpful, so I checked the relevant boxes and inserted the relevant email address and SMS numbers. But when I tested to see if I got notified when I left a voicemail, no notifications arrived.
Today I spoke to someone in Verizon tech support about this. He said he didn't think such a feature was available, though he couldn't explain why then there was a setup for it both on the Verizon website and in the MyVerizon app.
Then I tried online chat and again was told that it didn't exist, and was helpfully given a link to the Fios Digital Voice user guide which, I was told, made no mention of any such feature. Within about 2 minutes of downloading the user guide, I found, on p. 31, that it says: " You will be alerted at home when messages arrive by an interrupted dial tone and/or message waiting light on your phone (if equipped). You can also be notified by email, wireless SMS text
notification, pager notification or Special Delivery (at another telephone number). "
Ok, so the feature exists, though tech support seems unaware of it.
But can anyone suggest what I need to do to get the feature to work?
Thanks!
Hi Fred8249, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
Start a new topic or ask questions in the open forum.
