There is a bug in the IOS app “MY VERIZON” on Apple devices. In order to access your Fios home phone voice mail or calls, you must first go to check you billing, otherwise, you will get an error message.
“The messages tells you that you cannot access your data at this time. You must call *611”.
This bug has been there a long time. Why hasn’t it been fixed.
Try it on you Apple devices, try first select home phone I. The MY VERIZON app, then try to check you voice mail. You will see the error.
Hi grampya, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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