Been trying for a month to get a sagging Verizon line removed from my yard. Automated service gets me no where. Been transferred multiple times and disconnected twice when I finally get a person on the line. Talked with Nicki on March 19 and was provided an incident report number, but can't get anywhere with that either. The cable is so low that yard equipment can't access. How can I speak with someone to check the status of in the incident report?
