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Trying to sign up for Fios but verizon says i cannot keep my copper landline number that i currently have through verizon

I've had a verizon copper landline for 30 years. I have had optimum for cable and internet throughout that same time. I am currently trying to sign up for fios cable, internet and phone. I also have verizon wireless so i am trying to sign up through that account to get the home and mobile discount. However, when i select keep my landline number it says number unavailable. This is my number through verizon i am trying to keep why is it not allowing me? Thanks for your help.

Comments

retiredphonedude

Have you asked Verizon or just tried online? It would so up as unavailable since you already have it in use. Ask them if the number can be ported from your current service to fios

dexman

Back in 2008 when I signed up for Verizon Fios, I had no problems moving my Verizon landline from legacy copper to the Fios platform.

If Fios is available for your location, my suggestion would be to contact a Verizon Sales representative and have the rep place the order for you.

VZ_jenn

Hi Nyuswoa, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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