$400 off select Samsung home tech at Best Buy

[jondx2000]

Hi, 

I just got Fios installed last week and as part of the deal I was supposed to received a $400 discount coupon to purchase Samsung devices at bestbuy.com, I claim the code and went to bestbuy.com/verizonsamsungpromotion with the brand new coupon code, just to receive the message:  "The following promotional codes have already been redeemed and cannot be reused: (code number)"  how was that possible? I called BestBuy right away and I was referred to Verizon, I've been calling verizon since then every day for the past few days and keep hearing they are escalating it with the 'promotion' vendor? I have been Verizon Mobile client for several years and I have never had any issues, very disappointing.

[kh_jenn · Accepted solution]

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

[kh_jenn · Accepted solution]

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

[Verizon_Support · Accepted solution]

Hey jondx2000, we would love to look into this further and help check a few things out to make sure that you are able to redeem any promotions you qualify for. I'm sending you a private message.