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Advertisement, Verizon is not honoring the in-mail coupon

The web-page advertises, however Chat Rep won't honor the deal referring that my address in ineligible. Except I had a mail-in coupon to the physical address. The chat rep wouldn't escalate to Regional Manager, and therefore I am asking the assistance here. The screenshot of the internet page is attached below, however, after clicking "order now" the Wish list granted offers disappear.

Wish list, granted

Save $25/mo for 36 months,
get a $100 Verizon Gift Card
and ViX Premium for 12 months

Included on us:
Save $25/mo for 36 months Details
$100 Verizon Gift Card Details
ViX Premium for 12 months
Then $8.99/mo after. Details

FIOS offer is not honored

Comments

customer32

I have received a mail in offer stating I can get 300Mb speed for $35 (With Autopay, not wireless!!!), 2YR price guarantee and $100 gift card for ANY internet plan.

However, when I try to point that out to agents they say $35 is for wireless customers only, and $100 is only for 1G plan. I understand that legal language in the fine print leaves a lot of room on how to interpret "eligible" plan but the advertisement panels are pretty unambiguous. This is frustrating...

[Deleted User]

Hi @customer32
,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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