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I received the email saying that my Xbox series S was ready to be redeemed. I click on the link in the email it sends me to the app and nothing pops up!!! I tried this several times and the same results it doesn't show anything on my account /app about being able to redeem the console. The phone reps are useless they never have a clear answer or really help you solve the problem smh. I need help from anyone who can lead me in the right direction!!!!
Hi Lakers241, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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