Can't Redeem 350$ Samsung Fios Home Offer

[kbssb]

https://www.verizon.com/consumer/myverizon/homeoffers

I want to redeem the samsung offer (from getting Fios). Originally it was a chromebook, but now it says I can get a $350 samsung credit for any device. However, when I attempt to redeem it I get sent to <pictured> page on samsung with seemingly no way to redeem or access the credit. When I check something out, there's no credit applied to my cart. Not sure what to do, thanks.

[kh_jenn]

Hi kbssb, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.