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Does anyone know who I can contact on reporting a door to door sales rep? This person came to my door offering all these deals on Verizon Fios internet & TV. He was nice enough. After working with him for a bit, I decide to switch from Xfinity to Verizon. I got Fios internet, YouTube TV ($10 off for the first year), and was promised free Max & Netflix with the package. On the day of the Fios internet setup, I texted him again on the package because I don't see anything about Max & Netflix. I told him I don't want to switch if I am not getting everything that I was promised. He said everything will be there after the setup is completed. Now is a week later, Fios internet is the only thing working. YouTube TV activation failed. After getting bounced around to multiple support agents, I was told to get YouTube TV from YouTube instead because Verizon only does order and billing, and can't help troubleshoot the activation. I continue to text the sales rep about YouTube TV and free Max & Netflix. Now he is not responding at all. Now I am pretty sure he just lied about all these offers to get me to switch. Where can I file a report on this sales rep? Thanks.
Hi gromit131, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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