Fios Black Friday Offer Can't be Redeemed

[andrewc101]

Hi everyone,

I’ve been a loyal Verizon customer for 15 years, but I’m incredibly frustrated with my experience regarding the recent Black Friday promotion.

I signed up for Fios home internet during the promotion, which offered an Xbox Series S and a $50 Xbox gift card.

The Important Details section of my initial "Your Verizon Fios order is confirmed" email states the following:

• "Offer valid thru 12.2.24. Must install and maintain eligible Fios 1 Gig and 2 Gig Internet services in good standing for 14 days and redeem w/in 60 days thereafter, or by no later than 3.16.25, whichever is first."

I waited the required 14 days and eventually received an "It's time to claim your offer from Verizon" email. Excited, I clicked the link, which took me to the Home Offers page. However, it said I had no offers to redeem.

I contacted Verizon support immediately and was met with copy-paste replies suggesting I clear my browser cache and try accessing the link in an incognito tab. I followed these steps multiple times, but it didn’t work. Support then told me to wait a few days and try again.

A few days later, I received another email from Verizon prompting me to claim my offer. Thinking this might finally work, I clicked the link—but once again, it said I had no offers to redeem.

Since signing up for the Black Friday promotion, I’ve received at least three emails encouraging me to claim my offer, yet none of them lead to a successful redemption. Each time, I end up spending hours on hold or in frustrating chat loops with automated responses, only to have no resolution.

Now it’s almost 60 days since my installation (January 31, 2025, is the last day I can redeem this offer), and I’m still unable to claim it.

As someone who has been a Verizon customer for 15 years, this experience is deeply disappointing.

Has anyone else encountered this issue? If so, how did you resolve it? Any advice or insight would be greatly appreciated.

[kh_jenn]

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