I am unable to get the First Responder discount that I was promised when I signed up for Fios in January 2022. Was reminded of it recently when switching phone service. I have spent 4 hours on the phone with customer service. I cannot get past the id.me page. This is an issue on Verizon’s end and known to be a problem. This is a lot of money that I have spent without the promised discount and I would like to stop getting the run around and have this resolved by someone.
Hi Mvpbigc2275,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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