Fios reward not received

[kaitmcfaden]

I received an email on 5/8/25 that I would receive a $200 Fios Welcome Bonus.  I completed the info to request the gift card within 7-10 business days but still haven't received it.  This is what the email says:

Hi Valued Verizon Customer,

Great news - your reward is on its way. We'll send it to you via email within seven to ten business days.

What's your status?
For your convenience, you can track the status of your reward at any time. Simply log in to your My Verizon account at verizon.com/myverizon, click the "Fios Welcome Bonus" link and view the status of your card.

Activate your card.
When you receive your card, you will need to activate it before using it. Activation instructions will be included with your card when it arrives."

But the link to track it does not work, and I haven't received the bonus.