Issue with Damaged Samsung TV from Fios Promo

[Newvrz]

Hi, Regarding the Fios home promo with the free Samsung 43” TV—I just received mine, and unsurprisingly, it arrived completely damaged. I checked Reddit and community forums and saw multiple similar complaints.

I’ve already returned it to Samsung, but I’m concerned about what happens if the replacement is also damaged. Samsung’s handling of damaged shipments has been poor—they won’t reissue a new redemption code until the return reaches their warehouse, which could jeopardize the 30-day redemption window for the free TV.

Also, can you help me understand—if the replacement unit arrives damaged, what happens next? Will I still be eligible for another replacement or refund?

I strongly recommend Verizon look into this with Samsung to ensure customers aren’t penalized for issues outside their control.

Thanks.

[kh_jenn]

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

[Ginger_VZ · Accepted solution]

Hi Newvrz,

It looks like we tried to connect through a private chat. I want to ensure you have the correct information for this situation. For help with this offer, contact Samsung by calling the following number: (800) 726-7864.

-ginger