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I've been a Verizon Mobile customer for 7 years. I was told I was eligible for a free JBL speaker and Nintendo Switch if I signed up for Fios Home Internet. I signed up, waited the required two months, and redeemed the offer.
Since then, I’ve contacted Verizon multiple times—by phone, chat, and through escalations. Each time, they extend the waiting period: first 4–6 weeks, then 8–12 weeks, then 3–5 months, and so on. It's been months, and I’ve never received anything.
Hi OEMau01,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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