Missing $200 Sign-on Bonus

[AmericanMetalLLC]

I am posting here because it seems I can get no other help or answers. I was promised a $200 sign-on bonus for 2 accounts I opened on the same day. Starting off I could not register them myself, I had to call Verizon and they had to register it for me because every time I clicked the register card button, it said my account info could not be found. When registered I was not provided an order number and she told me it would be 30 days until I received the cards, nothing ever came. I called back then was told 60 days. After 60 days I call again and I am then referred to card services, who opened an investigation, but have absolutely no record of our business name or any information, claiming Verizon never sent it. Verizon and card services are sending me back and forth to each other, each claiming they have no record and no information for me. This last time I called Verizon, the woman told me that my first account, the card was verified and approved on my account and sent, but still have no order number that matches the card and black hawk card services still can't find it, but the second account there was a problem processing that they never told me about the 4 other times I called about this and they now had to enter a whole new request, but still have not contacted me again from that which I was told they would. This is extremely frustrating because nobody can give me an answer, along with the many people I am reading about that have also had this happen to them, this is not right. Verizon needs to do better, if you're not following through on what you're telling customers, then don't say it because I am also supposed to receive another bonus and if you can't even find this one, what's going to happen to that one?  I would appreciate if somebody could contact me or help me figure this out because I am tired of calling Verizon to be put on hold for 30minutes at a time, I don't have time to sit on the phone for hours for them to tell me they again have no answers for me.

[kh_jenn]

Hi AmericanMetalLLC, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.