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I’ve spent several days speaking with two different customer service agents, but neither has been able to resolve the issue. I keep receiving the following message when trying to apply for the Fios Home Internet discount:
"We are unable to recognize your discount eligibility and you will not be eligible for the Fios Home Internet Discount offer. You can continue to make changes to your order below."
Despite logging into my ID.me account—which confirms my student status without any issues—the system still won’t recognize my eligibility for the student discount.
Could someone please assist me in getting the discounted Student plan applied to my account? I’d really appreciate a resolution to this issue as soon as possible.
Hi jpark58, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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