Hello,
I received two Verizon welcome gift cards when I started—one for $200 and another for $100. Both were marked as "Redeemed" on March 30 in my account. However, I only received the details for the $100 card.
I contacted Verizon's online support, and they instructed me to call 833-889-8251 to retrieve the card details using a reference number. I called today, and they informed me that the details would be sent to me within an hour. However, a full day has passed, and I have not received anything.
What should I do at this point?
Thanks.
Solved! Go to Correct Answer
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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