I am having a similar issue. I upgraded my internet and received the email that my offer is ready to redeem. When I click on it and go to home offers it said no offers to redeem. I have spoken verizon on the phone and have had several chats. One guy said I need to pay my bill that's on auto pay so I paid it ahead of time, still nothing. Today they guy told me it will be resolved in 4-5 days. Need it for 9/9 don't have days to wait. They have been sending my in circles for a month. I'm tired of it. I've had my cell with verizon for over 13 years and fios internet for 3 years. I am about to pull both accounts and go elsewhere.
Hi Awil189, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
Start a new topic or ask questions in the open forum.
