I have been in chat contact with Verizon since July. I activated service in August and was guaranteed that I would have the NFL Sunday ticket offer. Every time I speak with someone they guarantee it will be resolved and they have escalated it to their perks department. They promise a call or email within 3-5 days and I haven’t heard a thing. It all lies. I went into my Verizon recently and it says I redeemed the offer on August 16. I never redeemed it and never received an email. I plan to cancel my service and move to Xfinity.
and here is proof of what I should receive.
Hi Skhalil76, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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